RDM not pulling agent information for Gateways (using Devolutions Cloud)
RDM not pulling agent information for Gateways (using Devolutions Cloud)
Hi guys,
Just noticed in RDM when clicking on the Administer Gateways tab. when i click on the desired gateway and then click on the diagnostics tab, i get a cross on the agent installed information even though i have a agent installed on gateway.
We use devolutions cloud as well. 
Screenshot 2026-09-18 091052.png
All Comments (2)
Hello,
Thank you for reaching out to Devolutions Support.
I was able to reproduce the issue you are experiencing, where the Devolutions Agent status is incorrectly reported as offline in the Devolutions Gateway diagnostic panel.
I will report this bug to our development team so they can investigate and work on a fix.
I will follow up with you as soon as a fix becomes available in a future update.
Best regards,
Jacob Lafrenière
Hello,
Thank you for being so patient!
If possible, could you update your RDM to the latest version (2026.3.12.0) and see if the problem persists? This version should resolve your issue.
Latest Version: Download RDM
If the problem persists after the update, please let us know so we can inform our development team.
Best regards,
Maxim Robert