Auto-Fill Fortigate Firewalls

Hi,

Thank you for reaching out.

Could you please confirm the exact type of entry you are using in Remote Desktop Manager to connect to your FortiGate devices?

This will help us reproduce the behavior with FortiOS 7.6/8.0 and investigate why the password is no longer being filled automatically.

Best regards,

Hi Carl

It's a Website entry type.



It still works on all older Firmwares.

Best regards
Patrick

Hello,

In that case, you may simply need to recreate the Credential HTML Control ID manually. Please follow these steps:

1. Open the website in your browser and navigate to the page containing the credential field.
2. Right-click the credential field and select Inspect.
3. In the Elements window, locate the HTML ID associated with the credential field and copy its value.
4. In Remote Desktop Manager, enter the copied ID in the appropriate HTML Control ID field for the Website entry.
5. Click OK to save the changes.

Best regards,

Of course we tried that already but it did not change anything. That's why we opened the ticket.

Please try for yourself. Thanks!

Hello,

I was able to reproduce and test this on my end. The issue appears to be related to the HTML Control ID configured for the password field.

Using new-password did not work, but after changing the password HTML Control ID to secretkey, the password was filled correctly.

Could you please try using secretkey as the password HTML Control ID and let me know if it also resolves the issue on your side?

Best regards,

Hello Carl

Do you mean like that:
I tried that, and it still does not fill the password...

If you mean something else, please send me a screenshot or name the exact steps.

Best regards
Patrick

Hello Patrick,
Yes, that is exactly what I wanted you to try.
Could you please perform one additional quick test? In the Website entry settings, go to Auto Fill, add an Auto Fill delay for example, 1,000 ms and then try the connection again.
Please let me know whether the password is filled after adding the delay.
Best regards,

Hi Carl

I added the 1000ms delay, but it sitll does not fill it.

Best regards
Patrick

Hello,

Thank you for testing that.

Since the password is still not being filled after updating the HTML Control ID and adding a delay, I would like to investigate the behavior directly in your environment.

Would you be available for a remote support session so we can review the configuration and reproduce the issue together? If so, please let me know.

Best regards,

Hi Carl

So you are saying, in your enviroment it works and fills the password on a fortigate with OS 7.6.x?
Do you also use DVLS as a data source? And we are running RDM via our RDS Server as a remote-app. But again this was and is still no problem for all other sites or Fortigate with Version 7.2 for example.

If you tested it like that and it works for you, we can do a remote session to find out what is different...

Best regards
Patrick

Hello,

Yes, I tested this with a similar setup using DVLS as the data source and did not encounter the issue with FortiOS 7.6.x.

I’ll create a support case and contact you by email with a link to schedule a remote session. We can then compare our configurations and determine what is different in your environment.

Best regards,