Cisco Secure Client Auto-Upgrade Causes First VPN Connection Attempt to Fail

Hello,

we noticed a usability issue when using the Cisco VPN extension in Remote Desktop Manager.

When a user starts a VPN connection through RDM and the VPN gateway initiates a Cisco Secure Client upgrade, the Cisco client restarts during the connection process. As a result, the first connection attempt fails.

After the upgrade has completed, the user simply has to start the VPN connection again and everything works as expected.

Would it be possible to add an automatic retry mechanism for this scenario?

For example, if the VPN process terminates during connection establishment, RDM could wait a few seconds and automatically perform a second connection attempt. This would make the update process much more seamless and would avoid confusion for users who currently see the first attempt fail without realizing that the VPN client was upgraded in the background.

We have reproduced this behaviour multiple times and Devolutions Support confirmed it and suggested creating a feature request.

Thanks for considering it.