Unable to create the backup. Error.
Hello, after changing backup options, I am unable to start RDM app because of multiple error "Unable to create the backup. Please ensure that your backup configurations correct and accessible then try again" with "ok" button. I am unable to close this error and unable to correct the settings. Thank you!
How I can correct my settings and run the app again?
Снимок экрана — 2026-06-18 в 17.34.15.png
All Comments (4)
Hi,
What workspace type are you using?
Do you remember what backup options you changed that caused this issue?
Best regards,
Jesse Galarneau
I am using local database & personal cloud in RDM. I have changed the backup settings to my local database & personal cloud. After it this error appeared. Is it possible to change the path to backup in separate configuration files? If it possible, tell me where I can edit configuration files to make app working again?
Hi,
You can do this:
- Quit RDM completely and make sure no instance is running.
- Copy the entire folder ~/Library/Application Support/com.devolutions.remotedesktopmanager/ somewhere safe as a full backup first.
- Inside the current ~/Library/Application Support/com.devolutions.remotedesktopmanager/ Delete these files:
RemoteDesktopManager.cfg
RemoteDesktopManager.bak
RemoteDesktopManager.ext
RemoteDesktopManager.exb
RemoteDesktopManager.enc
RemoteDesktopManager.enb
RemoteDesktopManager.stv
RemoteDesktopManager.stb
Relaunch RDM.
RDM will regenerate fresh option files and a default local data source pointing at the existing Connections.db, connections are preserved, and there's shouldn't be a backup configured anymore.
If you have any issues don't hesitate.
Best regards,
Jesse Galarneau
Thank You!!!! It's awesome! All Works good!!!! I've started the app. After a while I will accurately set the settings of backup for each database.
