RDM 2026.2.1.2 (macOS): RDP-via-RD-Gateway always fails — network monitor loops "Network transition detected - Pausing connections"
Environment
Problem Every connection attempt fails within ~3 seconds with:
ERROR Could not establish a secure connection to the host (0x00020008)
(occasionally Connection failed (0x00020006)). Nothing ever reaches the gateway server (verified server-side: no handshake/auth is logged).
Root cause (from RDM debug+verbose log) RemoteDesktopManager.debug shows, in the same second as the error:
DEBUG Network monitoring initialized for host: u3wsva2djj-stage.oneclick.services
DEBUG Network transition detected for host: u3wsva2djj-stage.oneclick.services - Pausing connections
DEBUG Certificate verification skipped: Network transition in progress
→ ERROR Could not establish a secure connection to the host (0x00020008)
The network monitor then loops endlessly, emitting dozens of identical lines per second and never settling:
DEBUG Network restored for host: … - Starting stabilization period
DEBUG Network transition detected for host: … - Pausing connections
It appears the network monitor performs a reachability check tied to the connection's Host, and because that Host is only resolvable via the gateway (not local DNS), the check fails permanently → it perpetually reports a "network transition" and pauses the connection, so the actual connect never proceeds (TLS/cert verification is explicitly skipped).
Proof this is RDM-specific (not network/gateway/target)
Already tried (no effect)
Questions / request
Confirmed regression (version bisect)
Conclusion: A change introduced between RDM 2025.3.9.2 and 2026.1.x added the RDP "network monitoring / network-transition pausing" behavior that breaks connections whose Host is only resolvable through the RD Gateway. Downgrading to 2025.3.9.2 is the current workaround.
Updated request: Please identify the change between 2025.3.9.2 and 2026.1.x that introduced this behavior, and provide a fix or a setting to disable the RDP network-monitoring/transition pausing — so we can run a current RDM version against gateway-brokered hosts.
Hi,
Thank you for the detailed report, the debug logs and version bisect were very helpful in tracking this down.
I was able to reproduce the issue and have applied a fix. This will be included in the 2026.2.2.0 release.
Best regards,
Samuel Oliveira Martel
Hi,
thank you very much for the fast response and the fix. Do you already know when version 2026.2.2.0 will be released?
Best regards,
Pascal Poschenrieder
Hi,
I'm using Remote Desktop Manager 2026.2.2.1 (64-bit) on macOS (Tahoe 26.5.1), and I'm having the same problem.
I've noticed that this happens when connecting via RDP to older versions of Windows, resulting in error 0x00020008.
I’ve already tried a few approaches, such as disabling NLA in the host’s RDP settings, disabling TLS, or disabling RDP security, but when I do that, I get the error “Security negotiation failed (0x0002000C)”.
I also tried downgrading RDM to versions 2025.3.9.2 and 2025.3.10.2, but there was no change in behavior.
Unfortunately, I’m having to use the “Windows App” on macOS to gain access to these servers running older operating systems.
Hello
I'm sorry to hear about the issue. I took a good look at this yesterday and I came to the conclusion that the network monitor and pre-flight reachability checks were both workarounds for bugs that don't exist any more. I've taken out all the related code and submitted it for 2026.2.4 so assuming it passes the QA the problem should be fully resolved at that point. Unfortunately it might be a few weeks before a release as we are juggling developer and QA resources around the summer vacation period.
In the meantime, I have some suggestions that I think should help concretely.
First, in Settings > Types > Remote Desktop (RDP), ensure that “Test for reachability before attempting to connect” is unchecked
Second, we want to prevent RDM from prompting for an untrusted certificate. This can be the Gateway certificate, the RDP server certificate, or both. Two ways to do that:
If the connection still doesn't work, ensure you are providing explicit working credentials for both the Gateway and the RDP server. We want to be sure that RDM is not prompting you for credentials at connection time.
Please, let me know if that helps or you have other questions or problems. I apologize for the inconvenience and thank you for your patience
Kind regards,
Richard Markievicz