URGENT - License Reported as Expired
Hello,
We are experiencing an issue with our license.
The license is currently reported as expired, even though we previously activated the new license and everything was working correctly. The license should be valid until 2027.
At the moment, we have lost access to the platform and are unable to use any of its features.
Could you please investigate this issue and help us restore access as soon as possible?
We are receiving the following error message:
HTTP Response:
Devolutions.Hub.Clients.ApiException: The HTTP status code of the response was not expected (500).
Status: 500
Response:
at Devolutions.Hub.Clients.HubClient.GetServerConfigurationAsync(CancellationToken cancellationToken)
at Devolutions.Hub.Clients.HubClient.b__524_0()
at Devolutions.Hub.Clients.HubClient.GetServerConfiguration()
at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.Login()
Please let us know if you need any additional information.
All Comments (2)
Hello,
Thank you for your feedback.
I've reached out to you from the support case you opened. We will troubleshoot this case and post the solution once the problem is resolved.
Thank you for your collaboration.
Best regards,
Érica Poirier
Hello,
We are happy to know that everything is back to normal.
The issue was most likely caused by a network access problem on your end, which was preventing the license validation, while our systems were fully operational on our side.
Don't hesitate to reach out if the issue occurs again.
Best regards,
Tommy Sanders
