Devolutions Cloud Invitation Stuck at the "Setup Encryption" Step

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Devolutions Cloud Invitation Stuck at the "Setup Encryption" Step

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Hello,
I am experiencing an issue while trying to activate a Devolutions Cloud invitation.
After following the invitation link and successfully authenticating, I am redirected to the "Setup Encryption" step. At this point, the page remains stuck in an infinite loading state and never progresses further.
We have performed several tests:

  • Using different browsers (Edge, Chrome, etc.);
  • Using private/incognito browsing mode;
  • Using different network connections.

The issue occurs consistently in all cases.
When checking the browser console, we also noticed an HTTP 404 error on a resource related to "encryption-ctx" during the encryption setup process.
Could you please verify whether there is a server-side issue or a problem with the invitation associated with my account?
I can provide any additional information required for further investigation.
Thank you in advance for your assistance.
Kind regards,

All Comments (3)

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Hello,

Thank you for your feedback.

This problem has been reproduced internally, and our development team has found a fix.

We will post it here once the fix is published.

Thank you for being so patient.

Best regards,

Érica Poirier

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Hello,

Thank you for your patience!

I can confirm that a fix has been pushed. Could you please try again and see if you're still experiencing the issue?

Thank you for keeping us updated. If you have any further questions, please don't hesitate to let us know.

Best regards,

Maxim Robert

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Thank you it's working

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