RDM - Jump Host - Agent not recognized
Hi!
I am using the 2026.1.22.0 on my W11 to connet via another Windows 11, which act since RDM 2025 as Jump Host to our Servers.
As stated the RDM Jump-App is deprecated an it is adviced to use the Devolution Agent, no problem. I installed the 2026.1.2 which is running, as the service and Tray-icon is telling me. In my RDM I switched the Jump-part of my Jump host to Devolutions Agent or Automatic and tried to connect to the designated Server as usual.
If I turn off the Jump Host app on the Jump host, I got no connect, RDM on my source machine tells me "no Agent running", If I switch the App on again, and do "Automatic" in my Jump Host config, It connects (as expected) but I get the "...deprecated..use... " - Popup-Box.
Any clues for me? Missed I anything?
Cheers
Matthias
All Comments (1)
Hi Matthias
Sorry this wasn't totally smooth for you. For your information, RDM Jump/Agent has a long deprecation window (it will keep working all the way until 2026.3 which will be after the summer). This gives us a chance to smooth out any problems so your feedback is really important and I appreciate your help here.
The first thing I'd ask you to check is on the server; if you hold [Control] while you right-click the tray icon for Devolutions Agent, that will add some extra information to the menu. What does it look like? For example this is what I have on my machine:
Another way to get the same information is to share the contents of %programdata%\Devolutions\Agent\agent.json. You can post it here (nothing sensitive in there) or send me a PM if you prefer.
Sorry for the inconvenience
Kind regards,
Richard Markievicz
Screenshot 2026-05-29 at 08.44.43.png