1Password integration always broken

Hello Giuseppe,

Thank you for reaching out, and please know that we sincerely understand how frustrating this situation must be. Dealing with a recurring issue is never acceptable, and we want to assure you that resolving this once and for all is our top priority.

I have personally escalated this matter directly to our development team to ensure it receives the attention it deserves. We are fully committed to getting to the root cause rather than providing a temporary fix.

In the meantime, my colleague Carl will reach out to you through the new case you opened with our service desk. He will share a booking link so we can schedule a dedicated support call with you. This will allow us to gather all the details we need about your specific environment — because while we are no longer reproducing this behaviour on our end, we believe there may be a configuration detail unique to your setup that is making all the difference.

To answer your question: you are not alone in using 1Password with Remote Desktop Manager, and we are determined to make sure this integration works reliably for you.

Thank you so much for your patience and collaboration. We truly appreciate it.

Best regards,

We do not know what to do anymore...
RDM is constantly failing with error "unable to retrieve 1password credentials".
we file a new ticket, they tipically wait a month to fix it, and one or two weeks later it stops working again...

are we the only ones using 1password with RDM?
is there any reccomandation?

Many thanks in advance to who can help us.

@giusepperobbiati
We do have the same issues over here. Just supporting your issues.
I just filed a bug report myself. Its constantly on and off since last august. Incredibly annoying and time consuming.
We are considering to switch to another solution if this is not being resolved in a stable way soon.

Kind regards
Lukas