404 error going online
Hi
I had to wipe my computer and reinstall Remote Desktop Manager. Although my user vault is back I can't make any changes to it. The File menu has an option to "Go Online" but that brings up an error with 404 response.
Anything you can do to help would be appreciated.
The "Details" are:
HTTP Response:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Hub Creating or Not Found</title>
<link rel="stylesheet" href="assets/index.css">
</head>
<body>
<div class="error-page-header">
<a href="https://devolutions.net" class="devolutions-logo-link">
<img src="assets/images/devolutions-logo-large.png" alt="Devolutions logo" class="logo">
</a>
</div>
<div class="container">
<img src="assets/images/page-not-found-sysadminotaur.png" alt="404 illustration" class="illustration">
<h1>404 – Hub creating or not found</h1>
<p>The hub you’re looking for might currently be in the process of being created, or it could not be found.</p>
</div>
</body>
</html>
Devolutions.Hub.Clients.ApiException: The HTTP status code of the response was not expected (404).
Status: 404
Response:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Hub Creating or Not Found</title>
<link rel="stylesheet" href="assets/index.css">
</head>
<body>
<div class="error-page-header">
<a href="https://devolutions.net" class="devolutions-logo-link">
<img src="assets/images/devolutions-logo-large.png" alt="Devolutions logo" class="logo">
</a>
</div>
<div class="container"
at Devolutions.Hub.Clients.HubClient.GetServerConfigurationAsync(CancellationToken cancellationToken)
at Devolutions.Hub.Clients.HubClient.<GetServerConfiguration>b__524_0()
at Devolutions.Hub.Clients.HubClient.GetServerConfiguration()
at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.Login()
All Comments (2)
Hello Andrew,
Thank you for the details.
This issue should be fixed in Remote Desktop Manager 2026.1.22. Could you please update to this version and then recreate the connection to your data source?
To do so, go to File → Data Sources, then remove and recreate the Hub data source connection. After reconnecting, please try going online again.
Let us know if the issue persists after updating and recreating the data source connection.
Best regard,
Carl Marien
Hi Carl
Yes, that seems to have fixed the issue.
Thanks,
Andy.