VMware Synchronizer - Ignore Entry Type on Duplicate Check

Hello,

Thank you for reaching out!

Can you please share some more details so we can investigate further:

• What data source do you have configured?
• Could you please attach a screenshot of the synchronizer entry's General, Settings, and Advanced tabs?.
• Confirmation of whether the duplicated default RDP entry lands in the same folder as the converted SSH entry, or in the synchronizer's root insert folder.

Thank you in advance!

Best regards,

Sam.

Hello,

Thank you for reaching out!

Can you please share some more details so we can investigate further:

• What data source do you have configured?
• Could you please attach a screenshot of the synchronizer entry's General, Settings, and Advanced tabs?.
• Confirmation of whether the duplicated default RDP entry lands in the same folder as the converted SSH entry, or in the synchronizer's root insert folder.

Thank you in advance!

Best regards,

Sam.

@Sam Moynihan
We are using Microsoft SQL as a data source. The duplicate entries land in the root folder. Let me know if you need anything else. Appreciate you guys looking into the matter.

Hello,

Thank you for providing the information.

The Ignore entry type option only applies to certain actions during the sync, so it may not cover the Convert with a template scenario you're describing. I'm going to check internally with our team to confirm whether this is expected behaviour or not.

I will update you as soon as I have confirmation.

Thank you for your cooperation!

Best regards,

Sam.

Hello Aembree,

Thank you for your patience on the matter!

Our developer team has confirmed this is not expected behaviour.

They have been able to reproduce the issue and are currently working on a fix.

We will let you know once we have an update or further instructions.

In the meantime, we will move this post into the bug report section so we can track it accordingly.

Best regards,

Sam.

Thank you. My and team and I appreciate the responsiveness. You guys have create customer support.

Hello,

Thank you for the great feedback.

You are very welcome!

We will loop back in with an update as soon as we have one.

Best regards,

Sam