Mouse pointer not visible
Goodmorning,
since I have multiple remote system to monitor simultaneously, I've installed the RDM due to the feature of view multiple connection in a single window.
My problem is that not all remote devices are showing me the mouse pointer. Basically the settings are the same for all (except for IP, user and password) but pointer is visible only when the remote PC is Windows based and not visible where the PC is Linux based.
Any hints?
Thanks
All Comments (3)
Hello,
We noticed that the same question was posted in both the Linux and Windows forums. To better assist you, could you clarify which operating system Remote Desktop Manager is running on when you experience the issue?
Additionally, since the problem seems to occur only when connecting to Linux machines, could you also provide the Linux distribution running on the remote systems where the mouse pointer is not visible?
At the moment, we haven’t encountered a similar issue before, so these details will help us investigate further.
Looking forward to your reply.
Carl Marien
Good Morning,
I'm sorry for the duplicated post, I think it can be ignored/deleted the one in the Linux section.
RDM is running on Windows 11 Pro and the remote client, manufactured by EXOR, is running on Linux RT.
KR
Luigi
Hello Luigi,
Thank you for the clarification.
To be transparent, Linux RT is not something we commonly encounter in our testing environments, and I have not personally seen a similar issue reported before.
To help us better understand what might be happening, could you provide a bit more information about the remote systems?
In particular:
- What graphical interface or UI is running on the Linux RT devices?
- What protocol/session type are you using in Remote Desktop Manager to connect to them (RDP, VNC, SSH with X forwarding, etc.)?
- If possible, do you know which window manager or desktop environment the device is using?
The more details we have about the remote machines and their graphical environment, the easier it will be for us to try to reproduce the setup on our side.
If the issue persists and we are unable to reproduce it with the information provided, we could also schedule a short remote session to investigate the behavior directly.
Looking forward to your reply.
Carl Marien