Howdy. I started getting app crashes when I exit serial port sessions. This started after I added some additional USB to serial adapters. I am attempting to connect 13 console ports to my management box for OOBM. RDM didn't crash when I had about six USB to serial adapters and I haven't had time to go through and unplug some to see if there is a tipping point. Here are the error messages from the Windows event log. If anyone has any thoughts, I would appreciate it.
Log Name: Application
Source: .NET Runtime
Date: 2/1/2026 11:42:04 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxx
Description:
Application: RemoteDesktopManager.exe
CoreCLR Version: 9.0.1125.51716
.NET Version: 9.0.11
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException: Object reference not set to an instance of an object.
at Devolutions.Protocols.Core.SerialClient.WindowsPort.<>c__DisplayClass41_0.<ReadBufferAsync>b__0(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPtr)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.PortableThreadPool.IOCompletionPoller.Callback.Invoke(Event e)
at System.Threading.ThreadPoolTypedWorkItemQueue`2.System.Threading.IThreadPoolWorkItem.Execute()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart()
Faulting application name: RemoteDesktopManager.exe, version: 2025.3.29.0, time stamp: 0x68f20000
Faulting module name: KERNELBASE.dll, version: 10.0.14393.8688, time stamp: 0x6930ff99
Exception code: 0xe0434352
Fault offset: 0x0000000000026ea8
Faulting process id: 0x2c40
Faulting application start time: 0x01dc93d435613a8e
Faulting application path: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: c71e72fc-bf30-46c6-a5dc-9f1c1a2806ab
Faulting package full name:
Faulting package-relative application ID:
Hello,
This issue is already known. I am currently waiting for a setup on our end to recreate the issue. I will let you know once the setup is ready and I am able to reproduce it.
Best regards,
Carl Marien
If there is some troubleshooting that you'd like to do, we could probably work out a screen share session.
Hello,
Thank you for your patience. The issue was fairly easy to reproduce.
I have opened a bug report and will keep you informed of any progress on our end.
Thank you.
Best regards.
Carl Marien
Thank you. I hope that it is an easy and quick fix.
Is there a planned release for the fix yet?
Hello,
We've identified the root cause of the issue and a fix is in progress. We'll update this thread once a release version is confirmed.
Thank you for your patience.
Regards,
David Godin
Hello,
The fix has been implemented and should be available in the upcoming version 2026.1.16.
If you still experience any issues after updating, please let us know.
Thank you for your patience.
Regards,
David Godin