Constant prompt to authenticate again

Hello,

Thank you for reaching out!

My name is William and I'm here to assist you in any way I can.

Would it be possible to confirm which Delinea entry you are using? Delinea Secret Server or Delinea Server PAM?

If you are using Delinea Secret Server, are you using OAuth or SSO?

If you are using SSO, which Identity Provider are you using? Could you also confirm the token lifetime configured on the IDP?

Best regards,

Thanks for your reply. We are using Delinea Secret Server and OAuth for authentication mode. Resolving mode is Injection if that matters.

None of this has changed, we've had this configured this way for years and only noticed a change in behavior now with the latest version of RDM.

Hello,

Thank you for the confirmation. Would it be possible to confirm the data source you are using with Remote Desktop Manager (RDM)? If you are unsure, you can head under Help > System diagnostics > Data Source. From there you will find the data source type and its version:


With this information, I'll be able to open an internal investigation to try and replicate the issue on our side.

Best regards,

This is what I see in there. I guess because we have local databases and only connect to secret server for the credential?

Data source ID: be28f625-b35d-4954-8fdc-85826d4c320a
Repositories (count): 0
Data source type: SQLite
Data source settings size: 1.2 KB
User specific settings count: 0
User specific settings size: 0 Bytes
Connection protocol:
Caching/Offline: Cache (InMemory, Memory)
Allow connection states: True

Repository (ID): (00000000-0000-0000-0000-000000000000)
Repository size: 81.9 KB
Entries/Items: 199/199
Sessions: 175
Data entries: 0
Credentials: 13
Sub entries: 0
Documents: 0
Contacts: 0
-->Sub total: 188

Session tools: 0
Folders: 11
--> Total: 199

Entries with variables: 0
Virtual folders: 0
Custom images: 0
Custom images (legacy): 0
RTF notes: 0

Connection client version: 0x0000000000000000

Hello,

Thank you for the confirmation, yes you are using local data sources. I've opened an investigation with our QA team to try and replicate the issue on our side.

Best regards,

Hello,

Would it be possible to confirm if you have the Always ask for password enabled in your Delinea configuration:


Best regards,

We do have that checked, and it used to ask for it on first attempts or after some time being idle. But now you can launch 5 connections in a row and it will ask every time. If we type the credentials in that window and uncheck that box, it won't ask for password but will ask for MFA every time, even though we have that bottom option to ask only when it expires.

Hello,

Our development team confirmed that before 2025.3 RDM would still cache the authentication and now it doesn't. They are working on a new option to chose to cache the authentication or not, but this should only be available in the 2026.1 version of RDM.

Meanwhile, I would recommend removing that option and entering your password in the Delinea entry directly.

Best regards,

Thanks for confirming the behavior we are seeing. I look forward to that updated version that gives us the option to cache it.

Have a nice day :)

Hello,

You are welcome. I suggest subscribing to this thread if you'd like to be notified for new releases of Remote Desktop Manager (RDM): https://forum.devolutions.net/forums/20/remote-desktop-manager--announcement

Best regards,