Can't move entries from one vault to antother

Hello,

Thank you for contacting us on that matter.

What permissions are granted to your account on the source and destination vault and folder?

What types of entries are you trying to move?

Best regards,

Hi Erica

I am an Administrator on both Vaults with full access.

I try to move website and credentials entries.
I even tried only one and it fails everytime.

Best regards
Patrick

Hello,

Thank you for your feedback.

Do you have relevant error messages in the DVLS logs when trying to move entries?

Best regards,

Just checked it. There is nothing in there while doing the move.

Best regards

Patrick

Hello,

Thank you for the follow-up.

I tested various scenarios, including different permissions, vault types, and entry types, but was unable to reproduce the issue on my end.
Could you please provide a step-by-step guide to help us reproduce the issue?

Additionally, could you try replicating the behavior using different vaults and entry types to see if the issue persists across configurations?

I look forward to your reply.
Best regards,

Hi Jacob

Can we do a remote session? I've sent you a DM.

Best regards

Hello,

Thank you for your patience, and apologies for the delay.

I will go ahead and create a support case on my end and send you my booking link shortly.
Once the issue has been diagnosed through the support ticket and our session, I will share the solution back on the forum.

Best regards,