RustDesk not working with multiple connections

Thank you for reporting this issue. What it RDM using as a data source?

Kind regards,
Kelly

Thank you for reporting this issue. What it RDM using as a data source?

Kind regards,
Kelly

@Kelly Fortin

Hello,

We are using Azure database as our data source.

Best regerads,
Sebastian

Thank you for your patience. Just to make sure we’re aligned:
>You are currently using Remote Desktop Manager directly with an Azure SQL data source (without DVLS)?
>Connections work correctly for the first two users
>The third connection consistently fails with a “wrong password” error
>This happens every time
Could you please clarify a couple of remaining points:

1. Are these simultaneous RustDesk connections, or does the issue also occur if the first two sessions are closed before connecting the third?
2. Do all affected connections use the same RustDesk password, or does each user/machine have its own password?
3. Which RDM version was the last one where this worked?

This information can help determine whether this is a regression in recent versions or related to connection/session handling.

Elevate your learning - Join the Devolutions Academy !
Kind regards,
Kelly

Thank you for your patience. Just to make sure we’re aligned:
>You are currently using Remote Desktop Manager directly with an Azure SQL data source (without DVLS)?
>Connections work correctly for the first two users
>The third connection consistently fails with a “wrong password” error
>This happens every time
Could you please clarify a couple of remaining points:

1. Are these simultaneous RustDesk connections, or does the issue also occur if the first two sessions are closed before connecting the third?
2. Do all affected connections use the same RustDesk password, or does each user/machine have its own password?
3. Which RDM version was the last one where this worked?

This information can help determine whether this is a regression in recent versions or related to connection/session handling.

Elevate your learning - Join the Devolutions Academy !
Kind regards,
Kelly

@Kelly Fortin

Hello,

To clarify it only works for one connection and then fails with the wrong password. Sometimes even happens with the first connection.
When using multiple simultanious connections it fails every time saying wrong password. They all use the same password. I dont know in which version it worked unfortunatelly but definetlly before 3.26.

Best regards,
Sebastian

Thank you for your update. To proceed, we’ll need to collect Profiler logs while the issue is being reproduced, then review them to determine the next steps.
Please start by enabling the Profiler in Remote Desktop Manager and reproduce the issue (attempting multiple RustDesk connections using the same password).
Profiler logs (required – must be running while reproducing the issue)
From the Help menu in RDM:

• Click Profiler from the feature ribbon
• In the Profiler window:
• On the Performance tab, set the Profiler level to 331809
• Enable the Timestamp option
• On the Debug Only tab, set the Debug level to 451
• Keep the Profiler window open (you may slide it to the side)

Next:

• In RDM, hold the CTRL key and click the Refresh icon
• Work as usual and reproduce the issue a few times
• Take note of the approximate time each failure occurs

When finished:

• In the Profiler window, click Send trace to support
• In the next window, click Save to file
• Please attach the saved file to your reply

Additional logs (please include if possible):

• Entry logs: open the affected entry and go to the Logs tab
• Application logs: in RDM, open the Help menu and select Application Logs

These logs should allow us to review the behavior and determine the appropriate next steps. Thank you for your cooperation.

Elevate your learning - Join the Devolutions Academy !
Kind regards,
Kelly