Cloud dependency

Hello,

Thank you for your feedback.

A solution is already available to have access to your data in RDM if the Hub Business is unreachable.
https://docs.devolutions.net/hub/web-interface/administration/management/users/offline-mode/

Additionally, you can follow these instructions for a disaster recovery plan.
https://docs.devolutions.net/hub/kb/knowledge-base/disaster-recovery-hub/

Let us know if that helps.

Best regards,

I am using Hub Personal, not Hub Business

Hello,

Thank you for your feedback.

With a Hub Personal data source, you could export your entries in an .RDM file and import it into a SQLite local data source.
https://docs.devolutions.net/rdm/commands/file/export/
https://docs.devolutions.net/rdm/commands/file/import/

Let us know if that helps.

Best regards,

In other words, I should stop using your cloud, because you don't want to make it right :-) Ok, that's clear, thank you.

Hello,

Thank you for your feedback.

There is an offline mode with Hub Personal that you could configure. This way, if there is any problem that prevents you from connecting to the cloud, such as an internet outage, you can still have access to your data. Here is the online documentation on how to enable it.
https://docs.devolutions.net/rdm/data-sources/offline-mode/hub-personal-offline-mode/

Please let us know if that option will keep you using our products!

Best regards,

Enable this for all users, there is no point in turning this off by default

Hello,

Thank you for your feedback.

I'll ask our development team, and they will think about what they can do for the Hub Personal data source.

Best regards,

Hello,

Thank you for your recommendation.

Since September 2025, all newly created Hubs, personal or business, have the offline mode option enabled by default.

Please let us know if you have any more questions about this.

Best regards,