Devolutions Password Manager browser extension

Hello,

Thank you for getting in touch with us. To better assist you, could you kindly provide us with the following information:

- Is your Workspace Extension connected to Remote Desktop Manager, Devolutions Server or Hub Business?

- Was it previously working on an older version of the Workspace Plugin?

- When you mention version 2025.2.7.0, I believe you’re referring to Devolutions Server. Please note that the Plugin and DVLS do not share the same versioning scheme. Could you try connecting your Workspace Plugin directly to Remote Desktop Manager and confirm if the issue persists? Updating the server might also help, but we strongly recommend performing the upgrade in a staging environment first to ensure a smooth transition.
https://docs.devolutions.net/server/getting-started/installation/upgrade-server

- Any additional information and screenshots you believe might be relevant.

Once we have this information, we will be better equipped to diagnose and resolve the issue.

Best regards,

I am using Devolution server.
Yes, it was previously working. I don't recall upgrading the plug-in, unless it does automatically. Switching to RDM desktop does not solve the issue.

Uninstalling and re-installing the web plug-in solved my issue.

This issue continues, same result on multiple browsers. The only solution at this point is to remove then re-install the plug-in for it to work every day.

Hello,

Thank you for your reply,

Would you be able to provide me with a recording of the behavior?

I will send you a private message with a secure link for the recording.

Best regards,

I sent the recording to you some days ago last week

Hello Noel,

Thank you for your reply,

Perfect, I can confirm I have received the recording,

I see that is indeed odd. Do you encounter the same issue when the Website entry is linked to a Credentials entry inside the User Vault that is not inside a Password List?

Let me know,

Best regards,

Hi Samuel,

I just tested with a single credential and works immediately; however, this also is the case when I uninstall / re-install the plug-in and the list works too. I will need to wait until tomorrow to see if it still works. Everything works until my sessions expire the next day.

Hello Noel,

Thank you for your reply,

No problem, keep me updated regarding this,

Best regards,

It looks like the fix was to rename the P-List object. Problem solved!

Hello,

Thank you for your reply,

Perfect, glad to hear this is now working as expected.

Let me know if the problem returns,

Best regards,