Error trying to install the 8.9.7.0 BETA
(** This thread is from the RDM 9.0 BETA thread - I've removed it from there and continued my bug issue here **)
Tried the BETA (.7) and it keeps crashing on me. I tried to reboot, run as Administrator, reinstall (fresh install) and ended up with the same thing. I had to roll back to BETA (.6) and the prior version is working properly. The install completes successfully. Whenever I try to start the (.7) BEYA, this is the error that I receive:
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DllNotFoundException - Unable to load DLL 'xpcom.dll': The specified procedure could not be found. (Exception from HRESULT: 0x8007007F)
at Se7enSoft.MozNet.NativeMethods.XPComNative.NS_CStringContainerInit(ACString container)
at Se7enSoft.MozNet.ACString..ctor()
at Se7enSoft.MozNet.ACString..ctor(String value)
at Se7enSoft.MozNet.Xpcom.XpCom_Init()
at Se7enSoft.MozNet.Xpcom.Initialize()
at Devolutions.RemoteDesktopManager.Business.MozNetHelper.LoadXulRunner()
at Devolutions.RemoteDesktopManager.Business.MozNetHelper.Initialize()
at Devolutions.RemoteDesktopManager.Managers.ApplicationManager.InitializePhaseOne(String[] args, ApplicationDescriptor applicationDescriptor)
at Devolutions.RemoteDesktopManager.Program.Main(String[] args)
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This is on my work PC. I tried to install the (.7) BETA on my home PC and it worked (both the install and it launches without any issue).
Difference is I don't have many entries defined on my home system, whereas work I have a few. Also, at work I have multiple data sources (local and remote SQL server), at home I only have a local data source. I am selecting to use the COMPLETE setup when I run the installation. When the (.7) BETA is installed, the directory (C:\ProgramData\Se7en Soft\Runtimes\XR3.6.28) exists. The file XPCOM.DLL exists in the directory specified.
All Comments (14)
David,
I can't post my message with the error log to you. I keep getting an error from the website for some reason (maybe it's too long)?
I'll email it to you "dhervieux at devolutions.net"
Found that the 32-bit version is failing for 8.9.8.0 but the 64-bit EXE for RDM launches fine.
Please download the following file (53MB) & extract to a temp folder:
http://download.devolutions.net/temp/MozNETTest.zip
It contains 5 test apps
- test0-fail
- test1-local-pre-load
- test2-local-load
- test3-programdata-pre-load
- test4-programdata-load
Run the MozNETTest.exe in each folder, if you see a simple web browser with the google.com home page all is good.
Please report back which test app passed/failed the test.
Cleanup, delete the temp folder & %ProgramData%\Devolutions\XULRunner folder.
Thanks
Stéfane Lavergne
Ran the tests.
On my work PC, only the "test1-local-pre-load" loads the Google page. The rest don't load anything.
On my home PC, they all load the Google page. But my AV thinks it's infected. I use a different AV at work.
Thank you for running the tests.
We've disabled the functionality in the v8.9.8.0 so that the beta testing can continue.
Next week we will have a test build with the embedded Firefox re-enabled for you to test.
Best regards,
Stéfane Lavergne
On my Work PC:
test0 - nothing happened.
test1 - google homepage seen no issues.
test2 - Error requesting to send information to Microsoft. Error cancelled.
test3 - Error requesting to send information to Microsoft. Error cancelled.
test4 - Error requesting to send information to Microsoft. Error cancelled.
On my Home PC
test0 - google homepage seen no issues.
test1 - google homepage seen no issues.
test2 - google homepage seen no issues.
test3 - google homepage seen no issues.
test4 - google homepage seen no issues.
Thanks David. I just downloaded the 8.9.8.0 BETA but it ended up with the same error on the 32-bit app. Is there anything additional that I need to do on my end for it to work?
Could you delete the folder %ProgramData%\Se7en Soft\Runtimes
David Hervieux
That did it. The 8.9.8.0 BETA works now (both 32-bit and 64-bit).
One weird thing was that I had two instances of Remote Desktop Manager in my Add/Remove Programs. I'm guessing that maybe the GUID's changed on the installation packages and in testing (upgrading), the old one didn't uninstall properly?
Either way, it's working now - thank you. :-) Let me know when you want to test that issue some more...
have a GREAT weekend!!!
Just wanted to follow up and let you know that the new BETA (8.9.9.0) resolves the RDM issue discussed here. Thanks for your help David.
Great! That's a good news. However you should thank Stefane
David Hervieux
@STGdb Could you please run a simple test, just to make sure the issue is resolved 100%. Since we now lazy load the offending .dll files you wont see the issue until you provoke it.
In the 32-bit RDM, Import the following .rdm file and open (embedded), if you see this forum topic open within RDM then the issue is definitely resolved.
Thanks,
Stéfane Lavergne
Forum-Topic-5153.rdm
Yes - thank you very much Stefane.
I imported it into RDM and it loads/displays properly with the 32-bit BETA of (8.9.9.0).
Perfect thanks for the update
Stéfane Lavergne