RDM showing Free version despite licenses applied on Hub since 2025.3.16 update

Published 4 months ago

I can see the licenses when I click Administration > Licenses

Despite that, since the updates this month, RDM reports Free even after reinstallation which prevents use of features like the CyberArk modules.

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All Comments (3)

Marie-Pier Robitaille Bérubé

Published 4 months ago

Hello! Could you please try refreshing them and then try again?
Thank you very much!

Marie-Pier Robitaille Bérubé

sgrund

Published 4 months ago

Hello! Could you please try refreshing them and then try again?
Thank you very much!

@Marie-Pier Robitaille Bérubé
Thanks for the reply, by refresh do you mean delete and re-add them?

Marie-Pier Robitaille Bérubé

Published 4 months ago

Yes, you may delete and re-add them. Otherwise, there should be a Refresh button on the page, located at the top right corner. Either option should work.
Screenshot 2025-10-30 111723.png

Marie-Pier Robitaille Bérubé

Screenshot 2025-10-30 111723.png