Domain user provider not working hub and gateway

Published 4 months ago

Hello,

When attempting to create a domain user type provider in hub business that uses a gateway, it fails on the 'test connection' with error 'Can't connect to provider. LDAP connection failed to dc.domain.local. LDAP result code 1002.

Using Gateway 2025.3.2 installed on a domain joined Windows 2022 host, and PAM service executable v2025.3.1.

There doesnt appear to be anything logged in the windows event logs, or gateway log files when the test connection is initiated.

Please let me know if you would like more info.

Thanks
Joe

All Comments (3)

jm2

Published 4 months ago

Perhaps an issue with latest version of hub service and/or coexistence with scheduling service. It works fine if I connect via gateway running v2025.1.5 without scheduling service configured/installed.

Luc Fauvel

Published 4 months ago

Hi Joe,

Do you mean it works with the same PAM service and Hub, but connecting via a gateway v2025.1.5? The LDAP error 1002 means that the websocket connection could not be established between the PAM Service and the gateway, so my feeling is that the PAM service can't reach this specific gateway.

Let me know if there's anything else.

Best regards,

Luc Fauvel

jm2

Published 4 months ago

Hi Luc,

Thanks for explaining what the error message means. I was able to resolve the issue on the non working gateway/PAM service by adding an entry to the hosts file that pointed the gateway fqdn to 127.0.0.1.

Joe