Screen recording PROBLEM
I'm having trouble recording screens, and the images won't open at all. Changing the screen recording structure hasn't fixed the issue. It's a constant problem. Thank you.
test.webm
All Comments (5)
Hi,
Thanks for your post!
Could you please share a bit more information about your setup?
- Which RDM version are you using?
- What data source are you working with?
- On what entry type do you have session recording configured?
It would also be helpful if you could share the settings you’ve configured for the session recording.
Once we have these details, we’ll be better able to assist you further.
Best regards,
Hi,
- 2025.2.27.0 64-bit (JIT)
- Local
- RDP-Remote Desktop Connection
https://prnt.sc/qTBU3ETJeP20
Thank you.
Hello,
Thanks for your patience.
Could you please try reproducing the issue using our latest version, 2025.3.20? This will help us determine if the problem has already been resolved in the most recent update.
If you prefer not to modify your current installation, you can also test this using the portable version of Remote Desktop Manager. You’ll find detailed instructions here:
https://docs.devolutions.net/rdm/kb/how-to-articles/portable-rdm-installation/
Please let us know the results so we can assist you further.
Best regards,
Stephan
Hello,
I updated to the latest version. My problem persists. My recording settings are set to default.
Hi,
Sorry to hear you're still experiencing issues.
Let's investigate further. Could you describe the exact problem? From your initial message, I understand that the session appears to record, but you're unable to open the file.
Do you receive an error message?
Would you be able to provide a screenshot of the issue?
Thanks
Stephan