Application closes after upgrade from version 2025.2.x to 2025.3.16.0 ARM
Application closes after upgrade from version 2025.2.x to 2025.3.16.0 ARM
I have just updated the program to the latest version 2025.3.16.0 ARM64 unfortunately at the moment it is not possible to use the program because after clicking on any item entered the program closes without any message.
error code from Event Viewer:
-
System
-
Provider
[ Name]
Application Error
[ Guid]
{a0e9b465-b939-57d7-b27d-95d8e925ff57}
EventID
1000
Version
0
Level
2
Task
100
Opcode
0
Keywords
0x8000000000000000
-
TimeCreated
[ SystemTime]
2025-10-13T09:04:39.9032354Z
EventRecordID
11330
Correlation
-
Execution
[ ProcessID]
27568
[ ThreadID]
12432
Channel
Application
Computer
Yeti14
-
Security
[ UserID]
S-1-5-21-2628770037-3182544333-2991338554-1002
-
EventData
AppName
RemoteDesktopManager.exe
AppVersion
2025.3.16.0
AppTimeStamp
68a40000
ModuleName
coreclr.dll
ModuleVersion
9.0.925.41916
ModuleTimeStamp
68a4f581
ExceptionCode
c0000005
FaultingOffset
000000000032c92c
ProcessId
0x5c08
ProcessCreationTime
0x1dc3c204ae2905b
AppPath
C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
ModulePath
C:\Program Files\dotnet\shared\Microsoft.NETCore.App\9.0.9\coreclr.dll
IntegratorReportId
f842a915-1e10-4bd3-afda-1a7e465a3164
PackageFullName
PackageRelativeAppId
All Comments (5)
Hello,
Thank you for reaching out to Devolutions Support.
I attempted to reproduce the issue on my end but was unable to do so.
Could you please try downgrading to version 2025.3.15 and check if the issue persists?
You can download previous versions here:
https://devolutions.net/remote-desktop-manager/download/previous-versions/
Best regards,
Carl Marien
Unfortunately the same thing happens on version 2025.3.15
Hello,
In this case, the issue may be related to your installation rather than the application version.
Please refer to the following documentation to reset Remote Desktop Manager to its default settings:
https://docs.devolutions.net/rdm/kb/how-to-articles/reset-rdm-to-default-settings/
Let us know if this resolves the issue.
Best regards,
Carl Marien
Deleting the configuration directory did not help.
I did it twice just before the update
and again after the update – here, even the account creation wizard caused the programe to shut down.
Hello,
I would like to schedule a remote session with you. I’ve sent a session request to your email. Please take a moment to review it at your convenience.
Best regards,
Carl Marien