Sessions using Delinea won't connect - fails with "Requires multifactor authentication"
Sessions using Delinea won't connect - fails with "Requires multifactor authentication"
Credential entry setup with either the resolving mode set to "Connection through proxy" or "Injection" and Authentication mode set to SSO allows me to retrieve a list of valid credentials from the list view.
However, when I attempt to start a session where those credentials are selected, I get an onscreen prompt that just says "Requires multifactor authentication" and all I can click is OK, with the session not starting.
On the Delinea side, I can request a secret and be granted it, but I do sometimes get another prompt on the website for a challenge for my OTP code - if my site login was recent, this just passes through when I click the challenge button. If not, I'm prompted for my OTP code again, then it lets me through.
I've tried exiting RDM and then opening again to force a re-sign in to the platform, but that hasn't helped. When I walk through the sign in process, sometimes I can select the login I want , other times in the browser box I do briefly see something about generating a token, but the box disappears before I can do anything, then the session never opens either.
I've also tried clearing the inbuilt browser cache, but that hasn't made a difference either.
All Comments (5)
Hello,
Thank you for reaching out on this matter.
Could you please share a screenshot of your Delinea entry properties in RDM? I’d like to review how it’s currently configured. Additionally, please provide a screenshot of the 2FA pop-up you’re receiving.
It would also be helpful to know your RDM version and the type of data source you’re using.
I look forward to your reply.
Best regards,
Jacob Lafrenière
Version is 2025.2.30.0 and data source is SQL Server.
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Hello,
Thank you for the follow-up.
Apologies for the delay. Could you please update to RDM version 2025.3.16.0? We've made some improvements related to the Delinea integration in this release.
Once updated, kindly test the issue again and let me know if it persists.
I look forward to your response.
Best regards,
Jacob Lafrenière
Unfortunately, I get the same result in the 2025.3.16.0 version:
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Hello,
Thank you for the follow-up.
After setting up an environment similar to yours, I was able to reproduce the issue with the OTP challenge not working in RDM, while it functions correctly in Delinea. I’ve reported this bug to our development team, and they will begin working on a fix shortly.
I will follow up with you as soon as a resolution is deployed in a future update.
Best regards,
Jacob Lafrenière