Authentication options for using OTP
We need to enable the OTP option with MFA process using an RDS Gateway. Before the OTP was enabled, we simply clicked approve in the MS Authenticator application. With OTP, we dont get the MFA prompt and RDM displays a popup indicating "an incompatible authentication method"
RDM Auth Error.jpg
All Comments (2)
I have confirmed this is actually an issue with the underlying Windows app Remote Desktop Connection. Not sure if anything can be done in RDM, but woudl be much appreciated if you come up with a soluition. Meanwhile, i installed RDM on our gateway/jump server but now we are limited to 2 engineers at a time.
Hello,
Thank you for reaching out regarding this matter.
Unfortunately, this functionality is not currently supported in RDM due to the lack of support on Microsoft’s side.
Our development team will be able to integrate this feature once Microsoft provides support for it in the future.
Thank you for your understanding.
Best regards,
Jacob Lafrenière