Upgrade 2025.2.30 to 2025.3.15 issues
Hi,
When trying to upgrade to the newest version, I encountered 2 issues.
1) RDM reports that it's up to date. I hope that it's due to phasing or some other transient issue and can be easily fixed.
2) When launching updater manually, it downloads RDM, but it doesn't really update it. After the updater finishes, RDM stays at 2025.2.30. Sorry the screencast is aborted, but I hope it's enough. I'll try deinstalling and installing it afresh.
All Comments (8)
Update: manual launching of Devolutions.Updater.exe might have lacked administrator permissions (I did not elevate the command prompt) but it should either relaunch asking for admin rights, or display an appropriate error.
After launching it with administrator permissions it deleted the RDM and finished. I am pasting the Install.log - the only thing that remained in c:\Program Files\Devolutions\Remote Desktop Manager folder. Note the line Error 1316. The specified account already exists.
=== Logging started: 07.10.2025 20:39:30 ===
Action start 20:39:30: INSTALL.
Action start 20:39:30: AI_EnableDebugLog.
AI_EnableDebugLog: Log disabled
Action ended 20:39:30: AI_EnableDebugLog. Return value 1.
Action start 20:39:30: AI_ResolveKnownFolders.
Action ended 20:39:30: AI_ResolveKnownFolders. Return value 1.
Action start 20:39:30: AI_DETECT_WINTHEME.
Action ended 20:39:30: AI_DETECT_WINTHEME. Return value 1.
Action start 20:39:30: AI_DETECT_MODERNWIN.
Action ended 20:39:30: AI_DETECT_MODERNWIN. Return value 1.
Action start 20:39:30: AI_BACKUP_AI_SETUPEXEPATH.
Action ended 20:39:30: AI_BACKUP_AI_SETUPEXEPATH. Return value 1.
Action start 20:39:30: AppSearch.
Action ended 20:39:30: AppSearch. Return value 1.
Action start 20:39:30: AI_AppSearchEx.
Action ended 20:39:30: AI_AppSearchEx. Return value 1.
Action start 20:39:30: AI_DetectSoftware.
Action ended 20:39:30: AI_DetectSoftware. Return value 1.
Action start 20:39:30: AI_XmlLocator.
Action ended 20:39:30: AI_XmlLocator. Return value 1.
Action start 20:39:30: FindRelatedProducts.
Action ended 20:39:30: FindRelatedProducts. Return value 1.
Action start 20:39:30: LaunchConditions.
Action ended 20:39:30: LaunchConditions. Return value 1.
Action start 20:39:30: ValidateProductID.
Action ended 20:39:30: ValidateProductID. Return value 1.
Action start 20:39:30: AI_RESTORE_LOCATION.
Action ended 20:39:30: AI_RESTORE_LOCATION. Return value 1.
Action start 20:39:30: SET_SHORTCUTDIR.
Action ended 20:39:30: SET_SHORTCUTDIR. Return value 1.
Action start 20:39:30: SET_TARGETDIR_TO_APPDIR.
Action ended 20:39:30: SET_TARGETDIR_TO_APPDIR. Return value 1.
Action start 20:39:30: CostInitialize.
Action ended 20:39:30: CostInitialize. Return value 1.
Action start 20:39:30: FileCost.
Action ended 20:39:30: FileCost. Return value 1.
Action start 20:39:30: IsolateComponents.
Action ended 20:39:30: IsolateComponents. Return value 0.
Action start 20:39:30: CostFinalize.
Action ended 20:39:32: CostFinalize. Return value 1.
Action start 20:39:32: MigrateFeatureStates.
Action ended 20:39:32: MigrateFeatureStates. Return value 1.
Action start 20:39:32: AI_VerifyPrereq.
Action ended 20:39:32: AI_VerifyPrereq. Return value 1.
Action start 20:39:32: AI_DATA_SETTER_2.
Action ended 20:39:32: AI_DATA_SETTER_2. Return value 1.
Action start 20:39:32: InstallValidate.
Action ended 20:40:04: InstallValidate. Return value 1.
Action start 20:40:04: RemoveExistingProducts.
Action start 20:40:04: INSTALL.
Action start 20:40:04: AI_EnableDebugLog.
AI_EnableDebugLog: Log disabled
Action ended 20:40:04: AI_EnableDebugLog. Return value 1.
Action start 20:40:04: AI_ResolveKnownFolders.
Action ended 20:40:04: AI_ResolveKnownFolders. Return value 1.
Action start 20:40:04: AI_DETECT_WINTHEME.
Action ended 20:40:04: AI_DETECT_WINTHEME. Return value 1.
Action start 20:40:04: AI_DETECT_MODERNWIN.
Action ended 20:40:04: AI_DETECT_MODERNWIN. Return value 1.
Action start 20:40:04: AI_BACKUP_AI_SETUPEXEPATH.
Action ended 20:40:04: AI_BACKUP_AI_SETUPEXEPATH. Return value 1.
Action start 20:40:04: AppSearch.
Action ended 20:40:04: AppSearch. Return value 1.
Action start 20:40:04: AI_AppSearchEx.
Action ended 20:40:04: AI_AppSearchEx. Return value 1.
Action start 20:40:04: AI_DetectSoftware.
Action ended 20:40:04: AI_DetectSoftware. Return value 1.
Action start 20:40:04: AI_XmlLocator.
Action ended 20:40:04: AI_XmlLocator. Return value 1.
Action start 20:40:04: FindRelatedProducts.
Action ended 20:40:04: FindRelatedProducts. Return value 0.
Action start 20:40:04: ValidateProductID.
Action ended 20:40:04: ValidateProductID. Return value 1.
Action start 20:40:04: AI_RESTORE_LOCATION.
Action ended 20:40:04: AI_RESTORE_LOCATION. Return value 1.
Action start 20:40:04: SET_APPDIR.
Action ended 20:40:04: SET_APPDIR. Return value 1.
Action start 20:40:04: SET_SHORTCUTDIR.
Action ended 20:40:04: SET_SHORTCUTDIR. Return value 1.
Action start 20:40:04: SET_TARGETDIR_TO_APPDIR.
Action ended 20:40:04: SET_TARGETDIR_TO_APPDIR. Return value 1.
Action start 20:40:04: CostInitialize.
Action ended 20:40:04: CostInitialize. Return value 1.
Action start 20:40:04: FileCost.
Action ended 20:40:04: FileCost. Return value 1.
Action start 20:40:04: IsolateComponents.
Action ended 20:40:04: IsolateComponents. Return value 0.
Action start 20:40:04: CostFinalize.
Action ended 20:40:04: CostFinalize. Return value 1.
Action start 20:40:04: MigrateFeatureStates.
Action ended 20:40:04: MigrateFeatureStates. Return value 0.
Action start 20:40:04: AI_VerifyPrereq.
Action ended 20:40:04: AI_VerifyPrereq. Return value 1.
Action start 20:40:04: AI_DATA_SETTER_2.
Action ended 20:40:04: AI_DATA_SETTER_2. Return value 1.
Action start 20:40:04: InstallValidate.
Action ended 20:40:05: InstallValidate. Return value 1.
Action start 20:40:05: RemoveExistingProducts.
Action ended 20:40:05: RemoveExistingProducts. Return value 0.
Action start 20:40:05: InstallInitialize.
Action ended 20:40:05: InstallInitialize. Return value 1.
Action start 20:40:05: ProcessComponents.
Action ended 20:40:05: ProcessComponents. Return value 1.
Action start 20:40:05: MsiUnpublishAssemblies.
Action ended 20:40:05: MsiUnpublishAssemblies. Return value 0.
Action start 20:40:05: UnpublishComponents.
Action ended 20:40:05: UnpublishComponents. Return value 0.
Action start 20:40:05: AI_DATA_SETTER_5.
Action ended 20:40:05: AI_DATA_SETTER_5. Return value 1.
Action start 20:40:05: AI_FwUninstall.
Action start 20:40:05: AI_FwRemove.
Action ended 20:40:05: AI_FwRemove. Return value 1.
Action ended 20:40:05: AI_FwUninstall. Return value 1.
Action start 20:40:05: UnpublishFeatures.
Action ended 20:40:05: UnpublishFeatures. Return value 1.
Action start 20:40:05: StopServices.
Action ended 20:40:05: StopServices. Return value 1.
Action start 20:40:05: DeleteServices.
Action ended 20:40:05: DeleteServices. Return value 1.
Action start 20:40:05: UnregisterComPlus.
Action ended 20:40:05: UnregisterComPlus. Return value 0.
Action start 20:40:05: SelfUnregModules.
Action ended 20:40:05: SelfUnregModules. Return value 1.
Action start 20:40:05: UnregisterTypeLibraries.
Action ended 20:40:05: UnregisterTypeLibraries. Return value 0.
Action start 20:40:05: UnregisterFonts.
Action ended 20:40:05: UnregisterFonts. Return value 1.
Action start 20:40:05: RemoveRegistryValues.
Action ended 20:40:05: RemoveRegistryValues. Return value 1.
Action start 20:40:05: UnregisterClassInfo.
Action ended 20:40:05: UnregisterClassInfo. Return value 1.
Action start 20:40:05: UnregisterExtensionInfo.
Action ended 20:40:05: UnregisterExtensionInfo. Return value 1.
Action start 20:40:05: UnregisterProgIdInfo.
Action ended 20:40:05: UnregisterProgIdInfo. Return value 1.
Action start 20:40:05: UnregisterMIMEInfo.
Action ended 20:40:05: UnregisterMIMEInfo. Return value 0.
Action start 20:40:05: RemoveIniValues.
Action ended 20:40:05: RemoveIniValues. Return value 1.
Action start 20:40:05: AI_DATA_SETTER_4.
Action ended 20:40:05: AI_DATA_SETTER_4. Return value 1.
Action start 20:40:05: AI_XmlUninstall.
Action start 20:40:05: AI_XmlRemove.
Action ended 20:40:05: AI_XmlRemove. Return value 1.
Action ended 20:40:05: AI_XmlUninstall. Return value 1.
Action start 20:40:05: RemoveEnvironmentStrings.
Action ended 20:40:05: RemoveEnvironmentStrings. Return value 1.
Action start 20:40:05: RemoveDuplicateFiles.
Action ended 20:40:05: RemoveDuplicateFiles. Return value 1.
Action start 20:40:05: RemoveFiles.
Action ended 20:40:05: RemoveFiles. Return value 0.
Action start 20:40:05: RemoveFolders.
Action ended 20:40:05: RemoveFolders. Return value 1.
Action start 20:40:05: CreateFolders.
Action ended 20:40:05: CreateFolders. Return value 1.
Action start 20:40:05: MoveFiles.
Action ended 20:40:05: MoveFiles. Return value 1.
Action start 20:40:05: InstallFiles.
Action ended 20:40:05: InstallFiles. Return value 1.
Action start 20:40:05: DuplicateFiles.
Action ended 20:40:05: DuplicateFiles. Return value 1.
Action start 20:40:05: BindImage.
Action ended 20:40:05: BindImage. Return value 1.
Action start 20:40:05: CreateShortcuts.
Action ended 20:40:05: CreateShortcuts. Return value 1.
Action start 20:40:05: RegisterClassInfo.
Action ended 20:40:05: RegisterClassInfo. Return value 1.
Action start 20:40:05: RegisterExtensionInfo.
Action ended 20:40:05: RegisterExtensionInfo. Return value 1.
Action start 20:40:05: RegisterProgIdInfo.
Action ended 20:40:05: RegisterProgIdInfo. Return value 1.
Action start 20:40:05: RegisterMIMEInfo.
Action ended 20:40:05: RegisterMIMEInfo. Return value 0.
Action start 20:40:05: WriteRegistryValues.
Action ended 20:40:05: WriteRegistryValues. Return value 1.
Action start 20:40:05: WriteIniValues.
Action ended 20:40:05: WriteIniValues. Return value 1.
Action start 20:40:05: WriteEnvironmentStrings.
Action ended 20:40:05: WriteEnvironmentStrings. Return value 1.
Action start 20:40:05: RegisterFonts.
Action ended 20:40:05: RegisterFonts. Return value 1.
Action start 20:40:05: RegisterTypeLibraries.
Action ended 20:40:05: RegisterTypeLibraries. Return value 0.
Action start 20:40:05: SelfRegModules.
Action ended 20:40:05: SelfRegModules. Return value 1.
Action start 20:40:05: RegisterComPlus.
Action ended 20:40:05: RegisterComPlus. Return value 0.
Action start 20:40:05: InstallServices.
Action ended 20:40:05: InstallServices. Return value 1.
Action start 20:40:05: StartServices.
Action ended 20:40:05: StartServices. Return value 1.
Action start 20:40:05: RegisterUser.
Action ended 20:40:05: RegisterUser. Return value 0.
Action start 20:40:05: RegisterProduct.
Action ended 20:40:05: RegisterProduct. Return value 1.
Action start 20:40:05: PublishComponents.
Action ended 20:40:05: PublishComponents. Return value 0.
Action start 20:40:05: MsiPublishAssemblies.
Action ended 20:40:05: MsiPublishAssemblies. Return value 0.
Action start 20:40:05: PublishFeatures.
Action ended 20:40:05: PublishFeatures. Return value 1.
Action start 20:40:05: PublishProduct.
Action ended 20:40:05: PublishProduct. Return value 1.
Action start 20:40:05: InstallExecute.
Action ended 20:40:12: InstallExecute. Return value 1.
Action start 20:40:12: InstallFinalize.
Info 1903. Scheduling reboot operation: Deleting file C:\Config.Msi\1569f.rbf. Must reboot to complete operation.
Action ended 20:40:13: InstallFinalize. Return value 1.
Action ended 20:40:13: INSTALL. Return value 1.
Action ended 20:40:13: RemoveExistingProducts. Return value 1.
Action start 20:40:13: AI_DELETE_SHORTCUTS.
Action ended 20:40:13: AI_DELETE_SHORTCUTS. Return value 1.
Action start 20:40:13: InstallInitialize.
Action ended 20:40:13: InstallInitialize. Return value 1.
Action start 20:40:13: AI_STORE_LOCATION.
Action ended 20:40:13: AI_STORE_LOCATION. Return value 1.
Action start 20:40:13: AllocateRegistrySpace.
Action ended 20:40:13: AllocateRegistrySpace. Return value 1.
Action start 20:40:13: ProcessComponents.
MSI (s) (D4:AC) [20:40:13:457]: Product: Remote Desktop Manager -- Error 1316. The specified account already exists.
Error 1316. The specified account already exists.
Action ended 20:40:13: ProcessComponents. Return value 3.
Action ended 20:40:13: INSTALL. Return value 3.
MSI (s) (D4:AC) [20:40:13:461]: Windows Installer installed the product. Product Name: Remote Desktop Manager. Product Version: 2025.3.15.0. Product Language: 1033. Manufacturer: Devolutions inc.. Installation success or error status: 1603.
=== Logging stopped: 07.10.2025 20:40:13 ===We just released the 2025.3 today but have yet to configure it as "auto-update" so that app won't see it when doing "check for update".
You can either ignore the warning message for now or install the latest using the web page. https://devolutions.net/remote-desktop-manager/download/
Best regards,
Stéfane Lavergne