Add FreshService as ticketing service

2 votes

Published a year ago

Hi, I'm looking into the option to require a ticketnumber on password view. As we're using FreshService, it would help adoption if it could be added as a ticketing service.
Would that be possible? https://api.freshservice.com/

RDM 2026.3.13.0 + Azure SQL datasource
HUB Business

All Comments (6)

Hubert Mireault

Published a year ago

Hello,

Thank you for the request and for linking the API documentation, this is very useful. We'll monitor this thread for additional feedback to help us prioritize this.

A question for you, are you using FreshService or FreshService for MSPs? They seem to have different API endpoints according to the documentation, and I want to be sure we prioritize the one our users use most.

Regards,

Hubert Mireault

Molensky

Published a year ago

I believe we're using "FreshService" not "FreshService for MSP's".

RDM 2026.3.13.0 + Azure SQL datasource
HUB Business

Hubert Mireault

Published a year ago

Perfect, thank you for the additional information.

Regards,

Hubert Mireault

jshuot

Published 24 days ago

Following this thread since this would be a good option for us too.

Maurice Côté

Published 20 days ago

Hi,

I have used their contact us form twice and no reaction on my request to onboard their partner program.

If you have a support plan with them, could you ask them for help into onboarding us as a partner, I would give you my email address by direct message if you agree.

Best regards,

Maurice

jshuot

Published 20 days ago

Hi Maurice,

I just contacted my rep to get a direct contact on their side. I'll let you know what he tells me.

Regards,