RDM error "Request failed on background thread."

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RDM error "Request failed on background thread."

avatar
pvansluisveld

Last couple weeks we are randomly getting the following error in RDM:

mCP90Ybe.png
Devolutions.RemoteDesktopManager.Business.TryGoOfflineException: Request failed on background thread.
  at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.RetryAction[T](ExecuteActionDelegate`1 action, String label, Boolean logoff)
  at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.ExecuteAction[T](ExecuteActionDelegate`1 action, ExecuteActionLogMode logMode, Boolean retryAction)
  at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.GetAccessRequests()
  at Devolutions.RemoteDesktopManager.Managers.TemporaryAccessManager.RefreshCache(ConnectionEngine engine, Boolean refreshHubCache)

RDM version: 2025.2.23.0

Devolution Server version: 2025.2.5.0

Devolutions Gateway version: 2025.2.3

All Comments (23)

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Erica Poirier

Hello,

Thank you for your feedback.

Could you try updating your DVLS to the latest 2025.2.7 version?

First, we suggest installing Devolutions Server in a staging environment before deploying it in your production environment.

Second, we recommend that you follow the instructions on this online help page to perform the DVLS upgrade.

We also offer a free remote session to assist you during the upgrade process of your DVLS instance. If you want to book a session, please send your request to service@devolutions.net, and we will send you a link to our online reservation system.

Let us know if that helps.

Best regards,

Érica Poirier