Manual reconnect sometimes switches the used account

Hello Andreas,

Thank you for reaching out to us regarding this,

Could you confirm which version of RDM and what type of data source you are using?

I'm also wondering if this is something that was working without issue previously?

Let me know,

Best regards,

Hello Samuel,

RDM 2025.2.20, SQL data source - and you are right, I think this was never working 100%. But when I am impatient and try to reconnect a few times, it happens more often...

Brgds Andreas

Hello Andreas,

Thank you for your reply,

Would you be able to provide me with a recording of the behavior and a short overview of your configuration?

I will send you a private message so you can provide the recording securely.

Let me know,

Best regards,

Hello Samuel,

sure - I will reproduce it tomorrow and send you the screen recording.

What do you want to know about my config?

Brgds Andreas

Hello Andreas,

Thank you for your reply,

That is no problem. I just need a short overview of the entry properties to reproduce the configuration as closely as possible.

Best regards,

Hello Samuel,

were you able to find out anything about that issue?

Brgds Andreas

Hello Andreas,

Thank you for your reply,

My apologies for the delay,

This only occurs when the Azure VM is entirely done restarting is that correct?

Let me know,

Best regards,

Hello,

it is happening to every VM (on-prem and Azure) when I restart it and hit the right time window...

Brgds Andreas

Hello Andreas,

Thank you for your reply,

I see, are you still on RDM 2025.2.20.0 or have you updated to 2025.2.27.0?

If you haven't updated yet, could you please perform the update and let me know if the problem persists?

Let me know,

Best regards,

Hello Samuel,

I update regularly - so I am already on 2025.2.27 since 2 days or so. I was able to reproduce it on the first reboot of a server...

Brgds Andreas

Hello Andreas,

Thank you for your reply,

I would like to have a session with you regarding this issue, to do so, I would need to open a case.

Is the email currently used with your account the correct one to use?

If not, you can provide me with the correct email via private message.

Best regards,

Hello Samuel,

yes - this is the correct one. We can have a session on Wednesday or so as I am on a course until Tuesday.

Brgds Andreas

Hello,

Thank you for your reply,

No problem, I have created the case and sent you an email so that you can schedule a session with me,

Best regards,