Latest update to RDM broke authentication

Published 10 months ago

This is sent as a support email, but hoping someone might see something here too!

I've recently just updated to the latest version of remote desktop manager v2025.2.13.1 64-bit (JIT)

After firing up the application, it takes me to the login page for Password Hub Business, i use my passkey to login then it redirects me to http://localhost:60370/rdm-auth-loopback

I am then presented with ERR_CONNECTION_REFUSED

I have no way to login or use remote desktop manager from here.

This was working fine until I updated it.

Please fix as a matter of urgency.

{A6E45633-EDFF-4A9A-95B2-E636DA2CAE7C}.png

garethjohnstone

Published 10 months ago

All Comments (4)

garethjohnstone

Published 10 months ago

Update from support, disabling this option lets me back in

5781ba92-8c9b-48cb-a456-a5ef4303e513.png

Maxime Morin

Published 10 months ago

Hello,

Thank you for posting back what support suggested and worked for you. Out of curiosity, do you have anything on your machine or network that would prevent or redirect traffic from or to localhost?

Have a good day!

Maxime Morin

garethjohnstone

Published 10 months ago

Hello,

Thank you for posting back what support suggested and worked for you. Out of curiosity, do you have anything on your machine or network that would prevent or redirect traffic from or to localhost?

Have a good day!

@Maxime Morin
Not anything that I'm aware of, certainly not since doing the update to RDM.

Maxime Morin

Published 10 months ago

@garethjohnstone Ok thank you, we will investigate further why it's not working for you. For your information, the default authentication mode changed with your update of RDM from auth code flow to device flow. That's why it started to behave differently. That's also why switching the setting fixed it back.

Maxime Morin