Cyberark - HTML5 PSM Connection does not work for RDP with PVWA Credential

Hi,

I see you opened this in a private and public thread. Do you have a preference?

I'll delete one or the other to avoid confusion.

Keep me posted.

They're two different questions, but this could be public as well. I expected to include more details initially.

Hi,

If there's no sensitive information, I'll switch it to public once we resolve the issue.

I'm going to test it on our side to see if I can reproduce. For now, the HTML 5 GW on our end is in trouble. I've already informed our IT team, and they'll get back to me shortly.

What version of RDM are you on? Can you test on version 2025.1.41? I want to be sure we're working on the latest version, as there were a few fixes regarding the Cyberark integration recently.
Here's the direct download link: https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.2025.1.41.0.exe

I'll keep you posted.

Thanks. I'm using 2025.1.41 already.

One key difference I've noticed is that the working HTML5-connection from PVWA Dashboard session opens as a Web Session, while I'm limited to RDP with PVWA Credential. Considering RDP sessions prompts about using HTML5 (checkbox) I'd assume it should support both.

I tried a web session with a placeholder URL (mandatory), but get this error.

Hi fflaten,

Thank you for your patience.

I've reproduced what you reported and informed the developers.

I'll inform you once a fix is released.

Best regards,

Hi fflaten,

The developers came back and told me this is expected behaviour. The RDP entry expects RDP traffic, not HTTP, which makes sense. For now, the only supported method is to use the Dashboard.

Sorry about the confusion.

I'll see if the developers have anything to add to this thread.

Best regards,

Thanks for the update.

If that's the case then it should hide the HTML5 choice in prerequisite prompt when called from RDP session, and always override to no (normal PSM). Just so users cannot make the wrong decision.

As you can see in my other post there's scenarios where the user can't even make the decision, like a Web Connection Component where the host/URL is hardcoded in the component.

Will Web session support PVWA credential in the future, to work just like the Dashboard?

Hi,

An internal ticket has been opened. The developers will work on hiding the HTML5 choice when working from entries linked with a PVWA credential.

We will let you know in this thread once this is implemented!

Don't hesitate if you have questions.

Best regards,

Thanks,

Any plans to support the Web Session with PVWA credential using "PSM Connection mode"? Should I create a feature request for it?