Authetication fails aftere update DevServer to latest
Aftere update DevServer (free version) to latest, my client fails in authentication process (SSO) but my team works correctly;
the web page authenticate correctly in sso
error message is
Devolutions.RemoteDesktopManager.Business.TryGoOfflineException: Could not obtain data source settings. The server might not be responding.
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSConnectionDataSource.GetDataSourceSettings(String repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSConnectionDataSource.GetDataSourceSettings()
at Devolutions.RemoteDesktopManager.Business.DataSources.BaseConnectionDataSource.LoadDataSourceSettings(Boolean forceLoad)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadDataSourceSettingsFromDataSource(ConnectionEngine engine)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.ValidatePoliciesPart1(ConnectionEngine engine, Boolean hasChanged)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnectionsFromDataSource(ConnectionEngine& engine, Boolean hasChanged)
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnections(ConnectionEngine& engine)
I have already renamed folder on %LOCALAPPDATA%
Recommended Answer
UPDATE
I've update the timeout connection
and it seems to be more stable and authentication process works correctly
Thanks for your attention on my issue
5badb197-5816-42b5-b430-bf952858a791.png
All Comments (11)
It seams a problem only on my user because I've tried to connect from different workstation and I have the same issue
Hello,
What version of RDM are you running on your workstation?
Regarding DVLS, which version did you upgrade to?
Best regards,
Jeff Dagenais
Hi Jeff, and thanks for reply
Client version is 2025.1.37.0 and the server is the 2025.1.7.0
Update: I've try to switch to Username/passowrd login and it connect
I've delete the user on server without success, too
Sorry, after switch back to SSO now login works (but it seems that DVLS didn't find my user from group because I had to assign license and vault manually)
You removed your domain user from the DVLS. Is this correct? Then you re-imported your domain account? And now the SSO is working...?
Kind regards,
Kelly
You removed your domain user from the DVLS. Is this correct? Then you re-imported your domain account? And now the SSO is working...?
Kind regards,
Kelly
I've removed my domain user from DVLS, after I added the domain user manually, after I've tested the connection succefully with username password and at the end I switched to SSO with out any problem until the late afternoon that issue happened again
This morning I've started the application again and SSO works back again until the late morning when authentication (SSO or username/password) doesn't work again
Authentication on web page works both (SSO and u/p)
I've tried resetting application and change workstation but authentication doesn't work only for my account (it's strange I know and the issue is bind on my account but I don't find any logs to read)
Regards
and the process restart for 3-4 times and at the end returns Authentication fails; it seeams that the client doesn't catch the webpage return
cb7fdb3a-7080-4646-a3b6-7fba6bd16fbf.png
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30dbc5ec-0b78-491d-afb6-59f882175291.png
c28530f7-2f8f-4183-afd8-c1a4739cd4af.png
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I will open a support case for you. We can help with logs that might provide some direction for you.
Kind regards,
Kelly
UPDATE
I've update the timeout connection
and it seems to be more stable and authentication process works correctly
Thanks for your attention on my issue
5badb197-5816-42b5-b430-bf952858a791.png
Nicely done! Thank you for sharing.
Kind regards,
Kelly