Opening RDM with Devolutions Cloud does not work

Published a year ago

Hi,
I have installed RDM in a virtual machine and when I start RDM the system shows me the Webpage to Authorize myself and after that the message Waiting for Devolutions Account login appears and nothing happens anymore

Please tell me whats wrong cause it drives me crazy

RDM.jpg

All Comments (5)

Carl Marien

Published a year ago

Hello,

Thank you for contacting Devolutions Support.

There are two potential solutions or workarounds for the issue you're experiencing:

1. Please try recreating the connection to the data source under "File > Data Source" and check if the issue persists.
2. Alternatively, try changing your default browser to see if that resolves the problem.

Best regards,

Carl Marien

aldero1

Published a year ago

Hi Carl,
I have made SRWare Iron my default browser and deleted the Data Source.
After restarting RDM and connecting to my Personal Hub the result was the same ...

Any other ideas?

Thanks in advance

Carl Marien

Published a year ago

Hello,

Thank you for the information.

Would it be possible for you to try reconnecting to your Devolution account using a different network or without a VPN?

Additionally, could a firewall on your side be blocking the connection?

Best regards,

Carl Marien

aldero1

Published a year ago

Carl,
I think there is something wrong with my Virtual machine, on another VM the login does work so the issue is solved.
Thanks for the support
Alexander

Carl Marien

Published a year ago

Hello,

Thank you for the follow-up. I will go ahead and close this forum.

Best regards,

Carl Marien