Help - RDP issue Windows to Ubuntu Desktop

Hello,

Thank you for reaching out to Devolutions Support.

I’ve contacted our development team regarding your issue. In the meantime, I have a quick question: since the Ubuntu system you’re trying to connect to does not have a graphical user interface, is there a reason you're not using SSH for the connection?

Best regards,

Hello,

Thank you for reaching out to Devolutions Support.

I’ve contacted our development team regarding your issue. In the meantime, I have a quick question: since the Ubuntu system you’re trying to connect to does not have a graphical user interface, is there a reason you're not using SSH for the connection?

Best regards,

Hi and thanks. The systems are running GNOME so they do indeed have a GUI.

Hello,

Thank you for the information. Would it be possible to let us know the operating system of the local PC where RDM is installed?

From what I understand, you are using Windows. If the error also occurs when using the default Windows RDP, this would indicate that the issue is not related to RDM, and our support in this case may be limited. Personally, I would recommend regenerating the certificate to see if the issue persists.

Best regards,

Hello,

Thank you for the information. Would it be possible to let us know the operating system of the local PC where RDM is installed?

From what I understand, you are using Windows. If the error also occurs when using the default Windows RDP, this would indicate that the issue is not related to RDM, and our support in this case may be limited. Personally, I would recommend regenerating the certificate to see if the issue persists.

Best regards,

Hi - if using the default windows RDP client I get the option of approving the certificate the 2nd time it pops up and then I can successfully log into the system. With RDM I'm only presented with the first certificate, and then it quits.

Hi

The multiple certificate prompts sounds strange to me; would you consider this expected? It's not something I've seen, in RDP or Gnome Remote Desktop; but maybe you understand better what's going on there.

Something that might work - and I'm just going on a hunch here, but if it fixes things for you that would be great: using MS RDP ("Latest" in the RDP application selection), go to the RDP session settings and in Advanced > Connection Broker - High availability, check the "Use redirection server" option.

Otherwise, with FreeRDP; are you sure the freezing issue is clipboard related? The error message you have in the logs is most likely a red herring. However, if you can confirm that it freezes when you're doing a copy-paste on the remote server; or that it doesn't freeze if you disable clipboard forwarding, that would be useful information. Otherwise it's likely I'd need you to capture a minidump of the frozen application for further analysis; but please try the setting I wrote above first.

Let me know if something isn't clear

Kind regards,

Hello again

The more I think about this, I'm pretty sure Gnome Remote Desktop must be redirecting your session on the server; and that's how it handles moving between user sessions. In that case it would be a reconnection on the client, and the multiple certificate prompts are expected. So - to support that, redirection needs to be enabled on the client; which means you should try the setting I wrote above. Please let us know if it resolves your issue.

Kind regards,