inventory report error

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Hi I try to launch inventory report but it give me back an error: "impossible to access to inventory report"
credential are set and I can connect via RDP

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All Comments (4)

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Hello,

Thank you for reaching out on this matter.

Can you confirm the report you are trying to see?
I tried some of them but wasn't able to reproduce the issue.

I look forward to your reply.
Best regards,

Jacob Lafrenière

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yes, I do right click on a vm-->macro-->inventory report. are there ports on firewall to be opened

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Hello,

Thank you for the follow-up.

I was able to reproduce the issue you are experiencing. I will report this bug to the development team, and they will begin working on a fix soon.

I will follow up with you as soon as a fix is deployed in a future update.

Best regards,

Jacob Lafrenière

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Hello,

Thank you for your patience.

After reviewing with our development team, I’d like to clarify that this is not a bug but a configuration issue.
RDM uses the WMI command, so the remote computer must be properly configured to support it.

Additionally, you'll need to set the credentials for the request under:
Entry Properties > Management Tools > Tools > Credentials
(By default, the session credentials are used.)

If you encounter any issues during the WMI setup on the remote machine, this troubleshooting guide may help:
https://docs.devolutions.net/rdm/kb/troubleshooting-articles/wmi-troubleshooting/

Please let me know if this resolves the issue or if you need further assistance.

Best regards,

Jacob Lafrenière