License error editing user

Published 10 months ago

Hi,

When i am editing a user account i receive this error.

Also when the same user enables DVLS privileged account he is not able to logon to serves anymore. when he switches to username and password everything is fine.

we have enough licenses and the user has a license also.

someone any idea?

thanks and regards.

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All Comments (3)

Min Destens

Published 10 months ago

Hello,

For the License not valid issue, could you please try to add a license (it doesn't matter which kind) at Administration => Licenses?
This should resolve the behavior.

Regards,
Min

cmiddag

Published 10 months ago

Hello,

For the License not valid issue, could you please try to add a license (it doesn't matter which kind) at Administration => Licenses?
This should resolve the behavior.

Regards,
Min

Hi,

If you mean to add a license to the user account, yes i allready did that, didn't help.

regards

Min Destens

Published 10 months ago

Hello,

Thanks for the update, but I meant directly in the Administration => License section. To be more precise, could you try removing an existing license (for example, RDM) and then adding it again?
Don't forget to assign the license afterwards, or enable the Auto-assign feature.

This procedure should solve the behavior.

Regards,
Min