Issues with vault switching since 2025.1.33.0
Hi there
We have issues with vault switching since 2025.1.33.0. While version 2025.1.34.0 works a bit better, it's not yet fully solved.
Symptoms:
- Opening the vault overview does not show all vaults
- Refreshing does show all vaults. If you click another vault, the connection overview does randomly switch to the vault and sometimes not.
- RDM Web and RDM mobile does not have this kind of issue, RDM in Windows does have the issue.
Hope you can fix this soon.
Best regards, John
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All Comments (10)
Hello,
Thank you for reaching out to us regarding this,
Could you please specify what type of data source you are using?
Additionally, if possible, could you provide us with a brief recording of the issue? I will send you a private message so that you can send us the recording securely.
Best regards,
Samuel Dery
Hi Samuel
We are using Devolutions Server as Data Source. I will send you the video asap.
Best regards, John
Hello John,
Thank you for your reply and for the recording.
Could you confirm which version of DVLS you are currently using? I have not been able to reproduce the behavior so far on 2025.1.34.0 does it occur for you after performing a specific action or anytime you try to use the vault selector?
Let me know,
Best regards,
Samuel Dery
Hi Samuel
We are using DVLS 2025.1.6.
We have about 50 users, all users are affected anytime. Sometimes, you have to try 10 times before the vault switch is working. This is very annoying and disturbing our productivity.
RDM 2025.1.34.0 is also affected.
However, DVLS Web and RDM Mobile does not show this behavior so this issue should be caused by RDM itself.
Best regards, John
Hi Samuel
See RDM and vault loading problems after authenticating, this is the same issue and workaround for the moment with disabling cache mode in RDM.
Best regards, John
Hello John,
Thank you for your reply,
I see, I'm glad that the workaround is working for you also.
Best regards,
Samuel Dery
Hi Samuel
Is there an ETA for the fix? While working without offline is ok so far, we are restricted in our daily usage of RDM because our technicians are often at locations without internet access.
Thank you.
Best regards, John
Hello John,
Thank you for your reply,
I'm afraid I do not have an ETA regarding this at this time, our development team is still investigating.
Best regards,
Samuel Dery
Hi Samuel
Can you confirm for fixing the bug with 2025.2.13.1? My first outlook looks good.
Best regards, John
Hello,
Thank you for your reply,
I assume you have also updated your DVLS to 2025.2.x?
That is correct, a fix for this behavior should have been included in 2025.2,
Best regards,
Samuel Dery