Connection to JIRA
1 vote
User should not be remoting into servers or networking devices without a reason. Since all work should be logged to either a support ticket, change, or planned work a ticket should be created.
This feature would use an API connection to JSM and / or Jira to write connection logs back to tickets in the tool as Internal Comments. This would allow for the technicians to utilize RDM for updating their tickets and we would be able to report on access based on work vs not based on work.
All Comments (1)
ah yes!
You make me happy, I am adding this in RDM as we speak, but sadly I started with ServiceNow...
My belief is that, for many orgs, EVERYTHING starts from a ticket. So we would have a dashboard that would allow for opening your tickets list, add notes, and even transition them to another state.
That's what I would implement in the first phase, but we are dreaming of having the target session selected in your treeview, even up to the privileged account to use if you use our PAM module...
Since I'm coding only part time, it does take more time for my stuff to make it in production.
I'll try to see about doing Jira quickly
Maurice