Issue with CyberArk Dashboard intergration in RDM after update to 2025.1.24.0
Hello, we have a urgent issue with our RDM version 2025.1.24.0 after update. There is CyberArk integration issue below, where we are unable to connect using CyberArk via RDP protocol to our servers.
NullReferenceException - Object reference not set to an instance of an object.
at Devolutions.RemoteDesktopManager.Managers.CyberArkDashboardManager.CreatePVWAConnection(ConnectionEngine engine, CyberArkAccountV10& account, CyberArkContext context, String& connectionComponent, CyberArkDomainSearchMethod domainSearchMethod, CyberArkDomainField domainField, String domainCustomField, Boolean hasOverride, ConnectionUserNameFormat usernameFormat, String hostName, Connection originalConnection)
at Devolutions.RemoteDesktopManager.Managers.CyberArkDashboardManager.CreatePVWAConnection(ConnectionEngine engine, Connection connection, CyberArkAccountV10& account, CyberArkContext context, String& connectionComponent, ConnectionUserNameFormat usernameFormat, String hostName, Connection originalConnection)
at Devolutions.RemoteDesktopManager.Managers.CyberArkDashboardManager.ConnectPVWA(ConnectionEngine engine, Connection connection, CyberArkAccountV10 account, CyberArkContext context, String connectionComponent, ConnectionUserNameFormat usernameFormat, OpenConnectionMode openConnectionMode, String hostName, Connection originalConnection)
at Devolutions.RemoteDesktopManager.Managers.SessionMenuManager.CyberArkComponent_ItemClick(Object sender, EventArgs e)
at Devolutions.RemoteDesktopManager.Controls.EnhancedBarButtonItem.OnClick(BarItemLink link)
at DevExpress.XtraBars.BarItemLink.OnLinkClick()
at DevExpress.XtraBars.BarButtonItemLink.OnLinkAction(BarLinkAction action, Object actionArgs)
at DevExpress.XtraBars.ViewInfo.BarSelectionInfo.ClickLink(BarItemLink link)
at DevExpress.XtraBars.ViewInfo.BarSelectionInfo.UnPressLink(BarItemLink link)
at DevExpress.XtraBars.Controls.CustomLinksControl.OnMouseUp(MouseEventArgs e)
at DevExpress.XtraBars.Controls.CustomPopupBarControl.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at DevExpress.XtraBars.Controls.CustomControl.WndProc(Message& msg)
at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
------------------------ extended stack ------------------------
at Devolutions.RemoteDesktopManager.Forms.FrmErrorMessage.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String title)
at Devolutions.RemoteDesktopManager.Forms.FrmErrorMessage.ShowErrorMessage(ConnectionEngine engine, Exception exception, String title)
at Devolutions.RemoteDesktopManager.Managers.LogManager.OnThreadException(Object sender, ThreadExceptionEventArgs t)
at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception ex)
at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg)
at System.Windows.Forms.Application.LightThreadContext.FPushMessageLoop(msoloop uReason)
at System.Windows.Forms.Application.LightThreadContext.RunMessageLoop(msoloop reason, Boolean fullModal)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(msoloop reason, ApplicationContext context)
at Devolutions.RemoteDesktopManager.Program.Main(String[] args)
Recommended Answer
Hi,
We've found and fixed the issue. You can expect the fix to be available in the next minor release of RDM 2025.1.
Best regards,
Xavier Fortin
The connection to CyberArk infrastructure works normally with ability to choose priviledge account in personal safe....but when we try to "Connect using" option with selected priviledged account via RDP to our servers, the message show.
Hi,
We are investigating the issue right now. I'll post back as soon as I have news.
Best regards,
Xavier Fortin
Many thanks for help!
Hi,
We've found and fixed the issue. You can expect the fix to be available in the next minor release of RDM 2025.1.
Best regards,
Xavier Fortin
That's great! We are awaiting the new version soon. Thanks.
Hello Xavier,
We have the same problem.
I'm glad you already have a fix for this problem. I just want to ask, when will you release this fix?
Thank you
Best regard
Jakub
The new version should be available in the next few days.
Best regards,
Xavier Fortin
We have tested using Windows V2025.1.25.0 and this issue now appears to be resolved, however we are still seeing this error on macOS V2025.1.12.5
A version with the fix for Mac is not available yet.
Best regards,
Xavier Fortin
A version with the fix for Mac is not available yet.
Best regards,
Thank you Xavier, is there any timeline on when this will be available?
A new version of RDM Mac should be available somewhere between the end of this week and early next week.
Best regards,
Xavier Fortin