Having issue with RDM its not taking 2FA resulting in login failed

Hello annaanamika2,

Thank you for reaching out to the Devolutions support team.

Could you get the profiler level 1 from RDM and send a trace to the support?
This is the article related to it:
https://docs.devolutions.net/rdm/commands/help/profiler/

Also, could you tell me if something has changed?
RDM versions, updates on the server, and time synchronization from the workstation and the server?

When the 2FA does not work, it is usually related to the difference in time between the workstation and the server.

Best regards,

Hi Patrick, sure will do that but nothing has changed from admin end.

If users are locked out in secret server they are getting error as login failed.

once they are able to login to secret server they are getting error as "Invalid TOTP authenticator or pin code"

Hi There,

User is still facing issue. could you please update.

here is the logs

Data source type: HibPersonal
Running architecture: 64-bit
Culture: en-US
OS: Windows 11 Version 22H2 (OS Build 22621.3737) 64-bit

===============================================

<pre>
Main thread (UI)
----------------------------------------
GetOpenedConnections...
Opened - by process : 19 ms
GetOpenedConnections : 23 ms
GetOpenedConnections...
Opened - by process : 7 ms
GetOpenedConnections : 7 ms
GetOpenedConnections...
Opened - by process : 7 ms
GetOpenedConnections : 7 ms
RefreshConnections...
LoadConnections UI - [Devolutions Hib Personal : ds@gmail.com] - [D s] - ReadOnly - 64-bit...
HasSecurityChanged : 168 ms
Reload: False - HasSecurityChanged: False - HasChanged: False
Load connection overrides...
Reload : 17 ms
Load connection overrides : 17 ms
LoadConnections [Devolutions Hib Personal : ds@gmail.com - Global Vault] - ReadOnly - 64-bit : 1 ms
RootDashboardOverviewManager.LoadRootDashboardOverView - Quick Load : 108 ms
RootDashboardOverviewManager.LoadRootDashboardOverView - Quick Load : 114 ms
RootDashboardOverviewManager.LoadRootDashboardOverView - Quick Load : 137 ms
TreeView.LoadConnectionList...
BeginUpdate...
RootDashboardOverviewManager.LoadRootDashboardOverView - Quick Load : 147 ms
BeginUpdate : 154 ms
TreeView.LoadConnectionList : 154 ms
Load Expand States...
Expanded: 0 - Nodes : 1
Nodes...
Expand : 0 ms - Run count : 1
Collapse : 0 ms - Run count : 0
Nodes : 0 ms
Load Expand States : 0 ms
FavoriteManager.LoadFolders : 58 ms
LoadConnections UI - [Devolutions Hib Personal : ds@gmail.com] - [D s] - ReadOnly - 64-bit : 781 ms
RefreshConnections : 782 ms
TreeView.LoadConnectionList...
BeginUpdate...
LoadConnectionInTreeNode : 13 ms
PreCreateGroups : 1 ms - Run count : 1
BeginUpdate : 22 ms
TreeView.LoadConnectionList : 23 ms
Load Expand States...
Expanded: 4 - Nodes : 675
Nodes...
Expand : 0 ms - Run count : 1
Collapse : 3 ms - Run count : 14
Nodes : 3 ms
Load Expand States : 4 ms
SelectionChanged - Default...
RootDashboardOverviewManager.LoadRootDashboardOverView - Quick Load : 150 ms
SelectionChanged - Default : 172 ms
GetOpenedConnections...
Opened - by process : 7 ms
GetOpenedConnections : 7 ms
GetOpenedConnections...
Opened - by process : 5 ms
GetOpenedConnections : 5 ms
GetOpenedConnections...
Opened - by process...
Java Web Start : 3 ms
Opened - by process : 10 ms
GetOpenedConnections : 10 ms
GetOpenedConnections...
Opened - by process : 6 ms
GetOpenedConnections : 6 ms
GetOpenedConnections...
Opened - by process : 7 ms
GetOpenedConnections : 7 ms
GetOpenedConnections...
Opened - by process : 7 ms
GetOpenedConnections : 7 ms

Thread : 32
----------------------------------------
32 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 83 ms


</pre>

Hello,

Thank you for the information!

I've opened an internal ticket for further investigation. I've also sent you a link to schedule a session with me, which will allow me to examine your issue directly and work toward a resolution.

Thank you for your collaboration! Please let me know if you haven't received the email.

Best regards,