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RDM Free Edition MFA lockout.

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RDM Free Edition MFA lockout.

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roberteverett07

Hello Devolutioneers,

I exchanged my cell and now I cannot get into RDM as it did not restore MFA accounts in my authenticator application. I have tried the following several times to no avail: https://docs.devolutions.net/rdm/kb/troubleshooting-articles/2fa-rdm-application-lost/. I was hoping before nuking the application there was another method to get into application or a method that would save me time to rebuild. Any feedback is greatly appreciated!

All Comments (2)

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Jeff Dagenais

Hello,

It seems that you also opened a case in our ticketing system as well.
My colleague Patrick sent you a message via this ticket to help.

Best regards,

Jeff Dagenais

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roberteverett07

Hi Jeff,

That is correct. I'm working with Patrick at the moment. If you have any suggestions as well that would be great. Thank you for you reponse.

Robert