New install of RDM crashes when connecting to Password Hub for Business

Hello,

Could you try updating to the latest 2024.3 release currently out, 2024.3.25.0, and see if it's still unable to connect to your Hub datasource?

Regards,

Hello,

Could you try updating to the latest 2024.3 release currently out, 2024.3.25.0, and see if it's still unable to connect to your Hub datasource?

Regards,

I upgraded. When I switch to the online datasource, RDM hangs.

Hello,

Thank you for your follow-up.

I recommend trying a portable version of RDM to bypass all your local configurations. You can follow the steps outlined in our knowledge base article here:
https://docs.devolutions.net/rdm/kb/how-to-articles/portable-rdm-installation/

Please test this at your earliest convenience and update me with the results.
Best regards,

Same result. RDM crashed after trying to connect to the Hub for Business datasource.

Thank you for your follow-up.

Can you look into your application logs for any clues to this issue?
https://docs.devolutions.net/rdm/commands/help/application-logs/
You can paste them here! (make sure there are no confidential information)

Best regards,

Thanks Jacob. I had a look at the application logs and found this:

System.Security.Cryptography.CryptographicException: The requested operation cannot be completed. The computer must be trusted for delegation and the current user account must be configured to allow delegation.

This was caused by an Active Directory password change that left AD and my laptop out of sync, so AD login to Password Hub for Business was failing. After syncing passwords, RDM works.