SophosXG WebAdmin Login

Hello,

Do you see any errors in the logs of the SophosXG application?

What data source type are you connected to?

Have you tried the latest RDM Mac version 2024.3.8.4?

Best regards,

Hello,

Do you see any errors in the logs of the SophosXG application?

What data source type are you connected to?

Have you tried the latest RDM Mac version 2024.3.8.4?

Best regards,

Hello,

The SophosXG logs say: admin couldn't sign in to web admin. wrong credentials

I've just updated to the latest RDM version 2024.3.8.4, but the issue still persists.

The datasource type is "Devolutions Server".

Regards

Hello,

Thank you for your feedback.

Could you send us a screenshot of the SophosXG settings from RDM Windows? Please make sure you hide sensitive information.

Is the credential stored in the SophosXG entry or bound to a credential entry?

Best regards,

Hello,

We also think that if the password contains special characters, this could be the problem.

Do you have the possibility to create a temporary account on SophosXG with a password that doesn't contain special characters?

Thank you for your collaboration.

Best regards,

Hello,

I've tried creating a new user on the SophosXG with a password that only contains uppercase and lowercase letters, but I still couldn't log in

The credentials are not stored. We enter them manually at login.

And here's the requested screenshot:


Regards, Roland

Hello,

Thank you for your feedback.

Could you try to connect to this SophosXG website from your browser directly without using RDM? Is it working or do you get the same behavior?

Best regards,

Hi

Direct access and also from a browser inside a RDP jump host are both working.

Regards

Hello,

Thank you for your feedback.

Our developer team will investigate this and get back to you.

Thank you for being so patient.

Best regards,

Hello,

Could you try the latest 2024.3.9 version?

The developer team told me that they made some fixes in that version, and a member of the QA cannot reproduce this problem with that version.

Thank you for your collaboration.

Best regards,

Good day,

Great news - with version 2024.3.9.0 the problem is solved.

Thank you for the support.

Best regards,
Roland

Hello,

Thank you for your feedback.

That's good news the newest version is now working as expected.

Best regards,