tried a 3270 session to z/os and rdm falls over

Hello,

Do you have more information about the issue under Help - Application Logs?

Best regards,

Hi,

I recreated the issue and looked in the application logs display and there were no files displayed after i did a search covering the last 5 days. Where else can i look for evidence of what happened? Regards Dave

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Hello,

We've replicated a similar issue, and will begin investigating. We will keep you updated when we have more information.

However, from testing, this seems to only happen the second time we attempt to launch a a TN3270 entry.

Could you confirm if this is also the case for you? Or does your connection hang from the first launch?

Regards,

i just retested it.

It happens on first invocation for me. I get the outline of a 3270 screen (ie pfkeys get displayed) and then after 5 ish seconds the app gets blown away.

event viewer says :-

Application: RemoteDesktopManager.exe

CoreCLR Version: 8.0.1124.51707

.NET Version: 8.0.11

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 00007FFDC98B1E58

Stack:

Then -

Faulting application name: RemoteDesktopManager.exe, version: 2024.2.21.0, time stamp: 0x66960000

Faulting module name: ntdll.dll, version: 10.0.22621.4541, time stamp: 0xe7035eba

Exception code: 0xc0000005

Fault offset: 0x0000000000021e58

Faulting process id: 0x0xC480

Faulting application start time: 0x0x1DB609BE69FB530

Faulting application path: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: e16e4da4-270f-48ba-b9dc-bde6e4f86703

Faulting package full name:

Faulting package-relative application ID:

Then -

Fault bucket 1180182712128615517, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: RemoteDesktopManager.exe

P2: 2024.2.21.0

P3: 66960000

P4: ntdll.dll

P5: 10.0.22621.4541

P6: e7035eba

P7: c0000005

P8: 0000000000021e58

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1b599e1e-924c-4a77-ba1e-9f35a22ecba8.tmp.dmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e5ae44ed-8182-48a3-b436-e35fa33ecaf1.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c0f6f1eb-1469-45e3-bc13-cf3f4adc694d.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ad0ac246-02db-467d-86e6-6fd1f204467b.tmp.txt

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.95ab67e6-9e8a-4255-acf0-10dc26a8c4f6.tmp.xml

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RemoteDesktopMan_21e5576b8483d63382bf6f78a48177a7872b378_39d0592f_4b477974-b0ae-46ed-8097-209ac5a6bcc9

Analysis symbol:

Rechecking for solution: 0

Report Id: e16e4da4-270f-48ba-b9dc-bde6e4f86703

Report Status: 268435456

Hashed bucket: baf93ea632bceea30060d9ec7e7bb45d

Cab Guid: 0

Hope that helps.

Regards Dave