iDrac8 not connecting

Hello,

Thank you for reaching out to Devolutions Support.

Could you please let us know the version of iDRAC you are currently using and the version of RDM you have installed?

If you are not using the latest version of RDM, would it be possible to update to the latest version and check if the issue persists? We recently patched a similar issue.

Best regards,

Hello.

The RDM version is the 2024.2 and the iDrac8 has the Version 2.86.86.86 (Build 06).

We had already opened a support case with you before about this situation, when we upgraded to the 2023.3 version, because using the previous 2023.2 version it was possible to access them and after that upgrade the entries stopped working.

At the time you were unable to help us but this situation is causing some problems in our workflow.

Regards,
Ricardo Neves

Hello,

Thank you for the clarification.

I have reviewed the entire case we worked on together and have a few follow-up questions.

Have you noticed any changes in the behavior since then? Specifically, does the issue persist when using Edge as the browser within Remote Desktop Manager?

Best regards,

Hello,

There are no differences and the issue exists even using Chrome as a browser.

Regards
Ricardo Neves

Hello,

I would like to revisit the issue we previously discussed and schedule another session with you. I will reopen the case we worked on together and provide you with a link to our online appointment booking system, so you can schedule a session at your convenience.

Best regards,

Hello,

Can I ask how this ever turned out? We are having the same issue with some iDRAC 8's we need to connect to in the RDM 2024.3.21.0. I've tried the Dell iDRAC (Web) entry, which never loads (just sits at the dots as the OP mentioned), and as a workaround I've also tried the generic website entry. With the website entry, the page loads but no matter what I do, I cannot get autofill working. The submit actually works, but filling of user and password does not. Using the "discover" button always says it couldn't discover the controls. I've tried all sorts of various IDs for user and password fields (including the exact IDs that are actually in use in the HTML source, verified via F12 dev tools) along with various advice I found scattered across a few threads here, and still it does not fill.

So I am very interested in a solution if you two ever came to one - if you wouldn't mind sharing, that would be much appreciated! Or if not, any ideas or advice or other info you found along the way that might help lead to a solution eventually would also be helpful.

Thank you!

Hello,

Thank you for reaching out to Devolution Support and apologies for not providing an update on the forum earlier.

Unfortunately, the issue is not related to our application. As a workaround, we recommend using our Edge integration.

Regarding the autofill issue, could you please refer to the following documentation for troubleshooting the missing fields: 
https://docs.devolutions.net/rdm/kb/knowledge-base/website-authentication/#troubleshoot-missing-fields

Best regards,

Thanks for the reply, Carl! Understood, it sounds like the built-in iDRAC entry is designed for use with more modern iDRACs.

With that in mind, if using the website is the workaround, as mentioned I have tried that (and tried using the method you linked to in order to specify the username and password fields) - but still autofill doesn't seem to work on the iDRAC 8 site, even after I input the exact form ID, username and password (confirmed via F12 dev tools). Also have tried with browser set to both "Chrome" and "Edge", but got the same result with both.

Any additional suggestions are appreciated.

Hello,

Here are two possible workarounds for this case:

1. You can create an after-login script that inputs the username, presses the Tab key, and then inputs the password.
  For guidance on this option, please refer to the following link:
https://docs.devolutions.net/rdm/kb/how-to-articles/entry-types-events-settings/event-auto-typing-macro/

  The script may look like this:

  $USERNAME${TAB}$PASSWORD${ENTER}

2. Alternatively, you can configure the entry to open externally and use the workspace plugin to push the credentials.
  For more information, you can refer to the following link:
https://docs.devolutions.net/workspace/workspace-browser-extension/installation/

Please let me know if you need any further assistance.

Best regards,