Console Error on Launch

Hello,

I moved your topic into the support section.

My team will have a look at it and get back to you.

Best regards,

Thanks for moving!

Is there any further info I could provide in order to get some assistance with this please?

Hello,

Indeed! Do you have more information about the error message under Help - Application Logs?

Best regards,

Hmm odd, seems to complain about the connection to SQL..

https://pastebin.com/HmnT5iz7

However, that makes very little sense if it works for all the others on the same SQL instance?

Hello Iain,

Thank you for your response!

I'm letting you know that I opened a ticket regarding your issue to perform further investigation. If you haven't received the email for the ticket, please let me know.

Best regards,

Thanks to support and the debug tool I was able to see I was the cause of the issue, the debug info gave me more information and I was able to see straight away what the issue was!

These consoles are populated into the vault using the VMWare sync. Which is setup up using a read only account on the vCenter.
In the debug output I saw the mention of read only and instantly realised I had completely missed adding my user specific settings to the folder the sessions are placed in.

Once I added my credentials to the folder and launched the session it worked like all the others!

Apologies clearly low caffeine day!

Hello Iain,

I'm glad to hear that you have found what the issue was! 

Since you have solved the issue, I will close the case and the forum. 

Have a nice day! 

Best regards,