slow DVLS PAM vault initial content enumeration with RDM

Hello,

Using RDM 2024.3.16 with DVLS 2024.3.6.

A number of users are experiencing RDM pausing when switching between PAM vaults in the navigation pane. The more content within a PAM vault, the slower RDM is to display the initial view of contents. In some cases for vaults with 200+ accounts, RDM will fail to retrieve the content with a 'request timed out' dialog, often followed by a prompt to go offine.

Conversly, viewing the same vaults and switching between them via the DVLS GUI is near instantaneous.

Please let me know if you would like any additional info.

Thanks
Joe





TimeoutException - The request timed out.

at Devolutions.Server.ApiWrapper.RDMSWebClient.RunSynchronous[T](Task`1 task)
at Devolutions.Server.ApiWrapper.RDMSWebClient.GetAllPrivilegedAccounts(DvlsPamAccountQueryParameters filter)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.<>c__DisplayClass84_0.<GetAllPrivilegedAccounts>b__0()
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.RetryAction[T](ExecuteActionDelegate`1 action, String label)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.ExecuteAction[T](ExecuteActionDelegate`1 action, ExecuteActionLogMode logMode)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.ExecuteActionData[T](ExecuteActionDelegate`1 action)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSWebApiClient.GetAllPrivilegedAccounts(PamAccountQueryParameters parameters)
at Devolutions.RemoteDesktopManager.Business.DataSources.RDMSPamSubDataSource.GetAllPrivilegedAccounts(PamAccountQueryParameters parameters)
at Devolutions.RemoteDesktopManager.Frames.FrePamConnections.RefreshConnections(Boolean isFullLoad, Boolean saveStates)
at Devolutions.RemoteDesktopManager.Decorators.NavBarControlDecorator.RefreshPamConnectionView(Boolean isFullLoad, Boolean saveStates)
at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.RefreshPamConnectionView(Boolean isFullLoad, Boolean saveStates)
at Devolutions.RemoteDesktopManager.Managers.PamVaultManager.ChangeTeamFolder(PamTeamFolderViewModel teamFolder)
at Devolutions.RemoteDesktopManager.Frames.FrePamTeamFolderSelection.CbPamVaults_TextChanged(Object sender, EventArgs e)
at Devolutions.RemoteDesktopManager.Controls.FrePopupContainerEdit.PopupContainerEdit_TextChanged(Object sender, EventArgs e)
at DevExpress.XtraEditors.TextEdit.OnTextChanged(EventArgs e)
at DevExpress.XtraEditors.PopupBaseEdit.OnEditValueChanged()
at DevExpress.XtraEditors.BaseEdit.OnEditValueChanging(ChangingEventArgs e)
at DevExpress.XtraEditors.TextEdit.OnEditValueChanging(ChangingEventArgs e)
at DevExpress.XtraEditors.BaseEdit.set_EditValue(Object value)
at Devolutions.RemoteDesktopManager.Frames.FrePamTeamFolderSelection.CbPamVaults_RowCellClick(Object sender, RowCellClickEventArgs e)
at Devolutions.RemoteDesktopManager.Controls.FrePopupContainerEdit.DgData_RowCellClick(Object sender, RowCellClickEventArgs e)
at Devolutions.RemoteDesktopManager.Controls.FreDataGridView.OnRowCellClick(RowCellClickEventArgs e)
at Devolutions.RemoteDesktopManager.Controls.FreDataGridView.DgDetails_RowCellClick(Object sender, RowCellClickEventArgs e)
at DevExpress.XtraGrid.Views.Grid.GridView.RaiseRowCellClick(RowCellClickEventArgs e)
at DevExpress.XtraGrid.Views.Grid.Handler.GridHandler.ProcessClickEvent(DXMouseEventArgs e)
at DevExpress.XtraGrid.Views.Grid.Handler.GridHandler.OnClick(MouseEventArgs ev)
at DevExpress.Utils.Controls.BaseHandler.ProcessEvent(EventType etype, Object args)
at DevExpress.XtraGrid.Views.Base.Handler.BaseViewHandler.ProcessEvent(EventType etype, Object args)
at DevExpress.XtraGrid.GridControl.OnClick(EventArgs ev)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at DevExpress.XtraEditors.Container.EditorContainer.WndProc(Message& m)
at DevExpress.XtraGrid.GridControl.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
------------------------ extended stack ------------------------
at Devolutions.RemoteDesktopManager.Forms.FrmErrorMessage.ShowErrorMessage(Exception exception, String message, String title)
at Devolutions.RemoteDesktopManager.Forms.FrmErrorMessage.ShowErrorMessage(Exception exception, String title)
at Devolutions.RemoteDesktopManager.Managers.LogManager.OnThreadException(Object sender, ThreadExceptionEventArgs t)
at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception ex)
at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg)
at System.Windows.Forms.Application.ComponentManager.Microsoft.Office.IMsoComponentManager.FPushMessageLoop(UIntPtr dwComponentID, msoloop uReason, Void* pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(msoloop reason, ApplicationContext context)
at Devolutions.RemoteDesktopManager.Program.Main(String[] args)