SFTP via UNC path
If I open RDM from Windows and connect using SFTP session via ssh gateway (linux server) to remote Linux server.
I can connect and list and delete no problem.
If I use local windows path and upload file it is also successful.
However, If on local side I connect to a UNC path and send file from there. It immediately completes without error but file on other side is 0bytes.
If I try again it asks if I want to overwrite or skip. overwriting is same result
All Comments (4)
Hello Patrick,
Thank you for getting in touch with us. To better assist you, could you please verify the information below?
- Ensure the account running RDM has full access to the UNC path. Sometimes, permission issues can interfere with file uploads.
- Double-check that the UNC path is set up correctly and accessible from the machine running RDM. To confirm, try accessing it directly through Windows Explorer.
- Have you tried version 2024.3.16.0 to see if this version's behaviour was the same?
- Review the log files in RDM for any error messages or warnings, which could give more insight into why the file uploads as 0 bytes.
- As a workaround, try copying the file to a local path first, then uploading it to see if the issue continues.
If possible, could you please provide us with a recording showing the steps that led to the issue? I sent you the information in a direct message to provide us with the recording.
Once we have this information, we will be better equipped to diagnose and resolve the issue.
Best regards,
Maxim Robert
- Ensure the account running RDM has full access to the UNC path. Sometimes, permission issues can interfere with file uploads.
> yes it does. I can upload the exact same way using WinSCP without issue
- Double-check that the UNC path is set up correctly and accessible from the machine running RDM. To confirm, try accessing it directly through Windows Explorer.
> It is correct and I can access it in Windows explorer, WinSCP and your SFTP session
- Have you tried version 2024.3.16.0 to see if this version's behaviour was the same?
> no not yet
- Review the log files in RDM for any error messages or warnings, which could give more insight into why the file uploads as 0 bytes.
> I tried enabling verbose logs in the advanced SFTP session and it shows nothing of value. if not these logs, which logs are you referring to?
- As a workaround, try copying the file to a local path first, then uploading it to see if the issue continues.
> thats what I did with this original statement "If I use local windows path and upload file it is also successful."
- Have you tried version 2024.3.16.0 to see if this version's behaviour was the same?
> yes, same issue
which logs you want?
Hello Patrick,
Thank you for your response!
For the logs, could you please verify under the Application Logs if there are any related errors?
If not, could you please try to reproduce the issue with the Profiler? First, try using the Performance set to 1, uncheck the Auto-clear, and reproduce the issue. After, in the Debug tab, set the number to "65665" and reproduce the issue to see if there is any information after reproducing the issue. Ensure that the Profiler is minimized when reproducing the issue and open it back from the taskbar when the issue is reproduced. Here's a helpful topic about the Profiler if needed.
https://docs.devolutions.net/rdm/commands/help/support/profiler/
Thank you for your collaboration. If you have any other questions, feel free to let us know.
Best regards,
Maxim Robert