Google drive not connecting. I have a file there which contains all my clients connections.

Google drive not connecting. I have a file there which contains all my clients connections.

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Dear Concerned,
I get the following error when i authenticate your app on google. I have a file there which is encrypted and contains all my data related you my users. This is so critical.
This app is blocked
This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access.

All Comments (2)

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Hi mimran,

Unfortunately the Google Drive integration no longer works due to security restrictions by Google. You can follow this guide to import your data to another data source.

https://docs.devolutions.net/rdm/kb/troubleshooting-articles/access-your-en-rdm-entry-in-google-chrome-if-google-drive-integration-does-not-work/

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Hello,

Our verification request was finally approved by Google. In the newest 2024.3.19 update RDM will request access only to the application data when adding a new Google Drive data source.

Our experience with the Google review process was similar to what other software companies like Panic and ia.net have reported. We initially requested access to the drive to make it possible for users to migrate their data source easily to application data. That request was denied, so we switched to requesting only application specific scopes (auth/drive.appdata). That request was also denied because we were missing some information in our request, which we quickly resubmitted. There was a multiple weeks delay each time we updated our approval request which made the process drag on.

The new Google Drive Restricted Mode is now available in RDM 2024.3.19. This feature is enabled by default for new Google Drive data sources (see the image below).
Please note:

  • There is no automatic migration from the non-restricted mode. The XML file must be manually re-imported into the new Google Drive data source.
  • This data source is still considered deprecated and may stop functioning in the future. We strongly recommend switching to Hub Personal for a more reliable and future-proof solution.



Thank you for your understanding.

Regards

Mathieu Morrissette

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