File update
Hello.
I found a small problem but I don't know if it's just that I don't know how to do it properly. In RDM I created a file entry saved in DB and uploaded a zip file to it. I subsequently updated this file to the new version and I could see in my RDM that everything went as expected. I could download the new version of the file, but users accessing via the web interface could not see the new version even after a few days and could download the old one. Please let me know if I need to do some confirmation or update the item somewhere to get it to the server properly.
Thank you.
All Comments (1)
Hello Lineoff,
Thank you for contacting us on that matter!
Could you please verify the information below and see if the behaviour persists?
- Try to clear the Browser Cache of the users. Sometimes, the old file version sticks around in the cache, which could help them see the updated version.
- Try to refresh the Web Interface or reload to pull in the latest changes you’ve made in RDM.
- Please double-check the permissions. Sometimes, permission settings might accidentally restrict access to new versions.
- Try re-uploading the File to see if the issue persists, and ensure it’s properly saved in the database.
If none of these steps solve the problem, feel free to let us know, and we’ll investigate further.
Best regards,
Maxim Robert